woocommerce/packages/js/customer-effort-score/README.md

83 lines
2.3 KiB
Markdown
Raw Normal View History

# Customer Effort Score
WooCommerce utility to measuring user satisfaction.
## Installation
Install the module
```bash
pnpm install @woocommerce/customer-effort-score --save
```
_This package assumes that your code will run in an **ES2015+** environment. If you're using an environment that has limited or no support for ES2015+ such as lower versions of IE then using [core-js](https://github.com/zloirock/core-js) or [@babel/polyfill](https://babeljs.io/docs/en/next/babel-polyfill) will add support for these methods. Learn more about it in [Babel docs](https://babeljs.io/docs/en/next/caveats)._
## Usage
### CustomerEffortScore component
`CustomerEffortScore` is a React component that can be used to implement your
own effort score survey, providing your own logging infrastructure.
This creates a wrapper component around `CustomerEffortScore` which simply logs
responses to the console:
```js
import CustomerEffortScore from '@woocommerce/customer-effort-score';
export function CustomerEffortScoreConsole( { label } ) {
const onNoticeShown = () => console.log( 'onNoticeShown' );
const onModalShown = () => console.log( 'onModalShown' );
const onNoticeDismissed = () => console.log( 'onNoticeDismissed' );
const recordScore = ( score, score2, comments ) => console.log( { score, score2, comments } );
return (
<CustomerEffortScore
recordScoreCallback={ recordScore }
title="My title"
firstQuestion="My first question"
secondQuestion="My optional second question"
onNoticeShownCallback={ onNoticeShown }
onNoticeDismissedCallback={ onNoticeDismissed }
onModalShownCallback={ onModalShown }
icon={
<span
style={ { height: 21, width: 21 } }
role="img"
aria-label="Pencil icon"
>
✏️
</span>
}
/>
);
};
```
Use this wrapper component in your code like this:
```js
const MyComponent = function() {
const [ ceses, setCeses ] = useState( [] );
const addCES = () => {
setCeses(
ceses.concat(
<CustomerEffortScoreConsole
title={ `survey ${ceses.length + 1}` }
firstQuestion="My first question"
key={ ceses.length + 1 }
/>
)
);
};
return (
<>
{ ceses }
<button onClick={ addCES }>Show new survey</button>
</>
);
};
```