woocommerce/.github/ISSUE_TEMPLATE/1-bug-report.yml

name: 🐞 Bug Report
description: Report a bug if something isn't working as expected in WooCommerce Core.
body:
  - type: markdown
    attributes:
      value: |
        ### Thanks for contributing!

        Please provide us with the information requested in this bug report. 
        Without these details, we won't be able to fully evaluate this issue. 
        Bug reports lacking detail, or for any other reason than to report a bug, may be closed without action.

        While our goal is to address all the issues reported in this repository, GitHub should be treated as a place to report confirmed bugs only.
        - If you have a support request or custom code related question please follow one of the steps below:
        - Review [WooCommerce Self-Service Guide](https://woocommerce.com/document/woocommerce-self-service-guide/) to see if the solutions listed there apply to your case;
        - If you are a paying customer of WooCommerce, contact WooCommerce support by [opening a ticket or starting a live chat](https://woocommerce.com/contact-us/);
        - Make a post on [WooCommerce community forum](https://wordpress.org/support/plugin/woocommerce/)
        - To get help on custom code questions go to the [WooCommerce Community Slack](https://woocommerce.com/community-slack/) and visit the `#developers` channel. 

        Make sure to look through the [existing `type: bug` issues](https://github.com/woocommerce/woocommerce/issues?q=is%3Aopen+is%3Aissue+label%3A%22type%3A+bug%22) to see whether your bug has already been submitted.
        Feel free to contribute to any existing issues.
        Search tip: You can filter our issues using [our labels](https://github.com/woocommerce/woocommerce/labels).
        Search tip: Make use of [GitHub's search syntax to refine your search](https://help.github.com/en/github/searching-for-information-on-github/searching-issues-and-pull-requests).
  - type: checkboxes
    id: prerequisites
    attributes:
      label: Prerequisites
      description: Please confirm these before submitting the issue.
      options:
        - label: I have carried out troubleshooting steps and I believe I have found a bug.
        - label: I have searched for similar bugs in both open and closed issues and cannot find a duplicate.
    validations:
      required: true
  - type: textarea
    id: summary
    attributes:
      label: Describe the bug
      description: A clear and concise description of what the bug is.
    validations:
      required: true
  - type: textarea
    id: expected
    attributes:
      label: Expected behavior
      placeholder: |
        A clear and concise description of what you expected to happen.
    validations:
      required: true
  - type: textarea
    id: actual
    attributes:
      label: Actual behavior
      placeholder: |
        A clear and concise description of what actually happens. Please be as descriptive as possible;
    validations:
      required: true
  - type: textarea
    id: steps
    attributes:
      label: Steps to reproduce
      description: Attach screenshot(s) or recording(s) directly by dragging & dropping.
      placeholder: |
        1. Go to
        2. Click on
        3. Scroll down to
        4. See error
    validations:
      required: true
  - type: textarea
    id: environment
    attributes:
      label: WordPress Environment
      description: |
        We use the [WooCommerce System Status Report](https://woocommerce.com/document/understanding-the-woocommerce-system-status-report/) to help us evaluate the issue. 
        Without this report we won't be able to fully evaluate this issue.
      placeholder: |
        The System Status Report is found in your WordPress admin under **WooCommerce > Status**. 
        Please select “Get system report”, then “Copy for support”, and then paste it here.
    validations:
      required: true
  - type: checkboxes
    id: isolating
    attributes:
      label: Isolating the problem
      description: |
        Please try testing your site for theme and plugins conflict. 
        To do that deactivate all plugins except for WooCommerce and switch to a default WordPress theme or [Storefront](https://en-gb.wordpress.org/themes/storefront/). Then test again. 
        If the issue is resolved with the default theme and all plugins deactivated, it means that one of your plugins or a theme is causing the issue. 
        You will then need to enable it one by one and test every time you do that in order to figure out which plugin is causing the issue.
      options:
        - label: I have deactivated other plugins and confirmed this bug occurs when only WooCommerce plugin is active.
        - label: This bug happens with a default WordPress theme active, or [Storefront](https://woocommerce.com/storefront/).
        - label: I can reproduce this bug consistently using the steps above.
    validations:
      required: true