diff --git a/.github/ISSUE_TEMPLATE/1-bug-report.yml b/.github/ISSUE_TEMPLATE/1-bug-report.yml
index 2e429ca9290..e711f09cc30 100644
--- a/.github/ISSUE_TEMPLATE/1-bug-report.yml
+++ b/.github/ISSUE_TEMPLATE/1-bug-report.yml
@@ -13,7 +13,6 @@ body:
         While our goal is to address all the issues reported in this repository, GitHub should be treated as a place to report confirmed bugs only.
         - If you have a support request or custom code related question please follow one of the steps below:
         - Review [WooCommerce Self-Service Guide](https://woocommerce.com/document/woocommerce-self-service-guide/) to see if the solutions listed there apply to your case;
-        - If you are a paying customer of WooCommerce, contact WooCommerce support by [opening a ticket or starting a live chat](https://woocommerce.com/contact-us/);
         - Make a post on [WooCommerce community forum](https://wordpress.org/support/plugin/woocommerce/)
         - To get help on custom code questions go to the [WooCommerce Community Slack](https://woocommerce.com/community-slack/) and visit the `#developers` channel. 
 
diff --git a/.github/workflows/triage-replies.yml b/.github/workflows/triage-replies.yml
index 795791c021e..b9d253be470 100644
--- a/.github/workflows/triage-replies.yml
+++ b/.github/workflows/triage-replies.yml
@@ -68,8 +68,6 @@ jobs:
                         troubleshooting is done.  In order to confirm the bug, please follow one of the steps below:\n\n\
                         - Review [WooCommerce Self-Service Guide](https://woocommerce.com/document/woocommerce-self-service-guide/) \
                         to see if the solutions listed there apply to your case;\n\
-                        - If you are a paying customer of WooCommerce, contact WooCommerce support by \
-                        [opening a ticket or starting a live chat](https://woocommerce.com/contact-us/);\n\
                         - Make a post on [WooCommerce community forum](https://wordpress.org/support/plugin/woocommerce/)\n\n\
                         If you confirm the bug, please provide us with clear steps to reproduce it.\n\n\
                         We are closing this issue for now as it seems to be a support request and not a bug. \