Add additional question to CES modal (#35680)

packages/js/customer-effort-score/changelog/add-35124-ces-add-question

@@ -0,0 +1,4 @@
+Significance: major
+Type: update
+
+Updating to accept two questions to display in CES modal.

packages/js/customer-effort-score/src/customer-effort-score.tsx

@@ -14,8 +14,14 @@ import { CustomerFeedbackModal } from './customer-feedback-modal';
 const noop = () => {};
 
 type CustomerEffortScoreProps = {
-	recordScoreCallback: ( score: number, comments: string ) => void;
+	recordScoreCallback: (
-	label: string;
+		score: number,
+		secondScore: number,
+		comments: string
+	) => void;
+	title: string;
+	firstQuestion: string;
+	secondQuestion: string;
 	onNoticeShownCallback?: () => void;
 	onNoticeDismissedCallback?: () => void;
 	onModalShownCallback?: () => void;
@@ -30,7 +36,9 @@ type CustomerEffortScoreProps = {
  *
  * @param {Object}   props                           Component props.
  * @param {Function} props.recordScoreCallback       Function to call when the score should be recorded.
- * @param {string}   props.label                     The label displayed in the modal.
+ * @param {string}   props.title                     The title displayed in the modal.
+ * @param {string}   props.firstQuestion             The first survey question.
+ * @param {string}   props.secondQuestion            The second survey question.
  * @param {Function} props.onNoticeShownCallback     Function to call when the notice is shown.
  * @param {Function} props.onNoticeDismissedCallback Function to call when the notice is dismissed.
  * @param {Function} props.onModalShownCallback      Function to call when the modal is shown.
@@ -38,7 +46,9 @@ type CustomerEffortScoreProps = {
  */
 const CustomerEffortScore: React.VFC< CustomerEffortScoreProps > = ( {
 	recordScoreCallback,
-	label,
+	title,
+	firstQuestion,
+	secondQuestion,
 	onNoticeShownCallback = noop,
 	onNoticeDismissedCallback = noop,
 	onModalShownCallback = noop,
@@ -53,7 +63,7 @@ const CustomerEffortScore: React.VFC< CustomerEffortScoreProps > = ( {
 			return;
 		}
 
-		createNotice( 'success', label, {
+		createNotice( 'success', title, {
 			actions: [
 				{
 					label: __( 'Give feedback', 'woocommerce' ),
@@ -83,7 +93,9 @@ const CustomerEffortScore: React.VFC< CustomerEffortScoreProps > = ( {
 
 	return (
 		<CustomerFeedbackModal
-			label={ label }
+			title={ title }
+			firstQuestion={ firstQuestion }
+			secondQuestion={ secondQuestion }
 			recordScoreCallback={ recordScoreCallback }
 		/>
 	);
@@ -95,9 +107,9 @@ CustomerEffortScore.propTypes = {
 	 */
 	recordScoreCallback: PropTypes.func.isRequired,
 	/**
-	 * The label displayed in the modal.
+	 * The title displayed in the modal.
 	 */
-	label: PropTypes.string.isRequired,
+	title: PropTypes.string.isRequired,
 	/**
 	 * The function to call when the notice is shown.
 	 */

packages/js/customer-effort-score/src/customer-feedback-modal/index.tsx

@@ -25,18 +25,28 @@ import { __ } from '@wordpress/i18n';
  *
  * @param {Object}   props                     Component props.
  * @param {Function} props.recordScoreCallback Function to call when the results are sent.
- * @param {string}   props.label               Question to ask the customer.
+ * @param {string}   props.title               Title displayed in the modal.
+ * @param {string}   props.firstQuestion       The first survey question.
+ * @param {string}   props.secondQuestion      The second survey question.
  * @param {string}   props.defaultScore        Default score.
  * @param {Function} props.onCloseModal        Callback for when user closes modal by clicking cancel.
  */
 function CustomerFeedbackModal( {
 	recordScoreCallback,
-	label,
+	title,
+	firstQuestion,
+	secondQuestion,
 	defaultScore = NaN,
 	onCloseModal,
 }: {
-	recordScoreCallback: ( score: number, comments: string ) => void;
+	recordScoreCallback: (
-	label: string;
+		score: number,
+		secondScore: number,
+		comments: string
+	) => void;
+	title: string;
+	firstQuestion: string;
+	secondQuestion: string;
 	defaultScore?: number;
 	onCloseModal?: () => void;
 } ): JSX.Element | null {
@@ -63,7 +73,12 @@ function CustomerFeedbackModal( {
 		},
 	];
 
-	const [ score, setScore ] = useState( defaultScore || NaN );
+	const [ firstQuestionScore, setFirstQuestionScore ] = useState(
+		defaultScore || NaN
+	);
+	const [ secondQuestionScore, setSecondQuestionScore ] = useState(
+		defaultScore || NaN
+	);
 	const [ comments, setComments ] = useState( '' );
 	const [ showNoScoreMessage, setShowNoScoreMessage ] = useState( false );
 	const [ isOpen, setOpen ] = useState( true );
@@ -75,19 +90,31 @@ function CustomerFeedbackModal( {
 		}
 	};
 
-	const onRadioControlChange = ( value: string ) => {
+	const onRadioControlChange = (
+		value: string,
+		setter: ( val: number ) => void
+	) => {
 		const valueAsInt = parseInt( value, 10 );
-		setScore( valueAsInt );
+		setter( valueAsInt );
 		setShowNoScoreMessage( ! Number.isInteger( valueAsInt ) );
 	};
 
 	const sendScore = () => {
-		if ( ! Number.isInteger( score ) ) {
+		if (
+			! (
+				Number.isInteger( firstQuestionScore ) &&
+				Number.isInteger( secondQuestionScore )
+			)
+		) {
 			setShowNoScoreMessage( true );
 			return;
 		}
 		setOpen( false );
-		recordScoreCallback( score, comments );
+		recordScoreCallback(
+			firstQuestionScore,
+			secondQuestionScore,
+			comments
+		);
 	};
 
 	if ( ! isOpen ) {
@@ -97,10 +124,24 @@ function CustomerFeedbackModal( {
 	return (
 		<Modal
 			className="woocommerce-customer-effort-score"
-			title={ __( 'Please share your feedback', 'woocommerce' ) }
+			title={ title }
 			onRequestClose={ closeModal }
 			shouldCloseOnClickOutside={ false }
 		>
+			<Text
+				variant="body"
+				as="p"
+				className="woocommerce-customer-effort-score__intro"
+				size={ 14 }
+				lineHeight="20px"
+				marginBottom="1.5em"
+			>
+				{ __(
+					'Your feedback will help create a better experience for thousands of merchants like you. Please tell us to what extent you agree or disagree with the statements below.',
+					'woocommerce'
+				) }
+			</Text>
+
 			<Text
 				variant="subtitle.small"
 				as="p"
@@ -108,26 +149,63 @@ function CustomerFeedbackModal( {
 				size="14"
 				lineHeight="20px"
 			>
-				{ label }
+				{ firstQuestion }
 			</Text>
 
 			<div className="woocommerce-customer-effort-score__selection">
 				<RadioControl
-					selected={ score.toString( 10 ) }
+					selected={ firstQuestionScore.toString( 10 ) }
 					options={ options }
-					onChange={ onRadioControlChange }
+					onChange={ ( value ) =>
+						onRadioControlChange(
+							value as string,
+							setFirstQuestionScore
+						)
+					}
 				/>
 			</div>
 
-			{ ( score === 1 || score === 2 ) && (
+			<Text
+				variant="subtitle.small"
+				as="p"
+				weight="600"
+				size="14"
+				lineHeight="20px"
+			>
+				{ secondQuestion }
+			</Text>
+
+			<div className="woocommerce-customer-effort-score__selection">
+				<RadioControl
+					selected={ secondQuestionScore.toString( 10 ) }
+					options={ options }
+					onChange={ ( value ) =>
+						onRadioControlChange(
+							value as string,
+							setSecondQuestionScore
+						)
+					}
+				/>
+			</div>
+
+			{ [ firstQuestionScore, secondQuestionScore ].some(
+				( score ) => score === 1 || score === 2
+			) && (
 				<div className="woocommerce-customer-effort-score__comments">
 					<TextareaControl
-						label={ __( 'Comments (optional)', 'woocommerce' ) }
+						label={ __(
+							'How is that screen useful to you? What features would you add or change?',
+							'woocommerce'
+						) }
 						help={ __(
 							'Your feedback will go to the WooCommerce development team',
 							'woocommerce'
 						) }
 						value={ comments }
+						placeholder={ __(
+							'Optional, but much apprecated. We love reading your feedback!',
+							'woocommerce'
+						) }
 						onChange={ ( value: string ) => setComments( value ) }
 						rows={ 5 }
 					/>
@@ -153,7 +231,7 @@ function CustomerFeedbackModal( {
 					{ __( 'Cancel', 'woocommerce' ) }
 				</Button>
 				<Button isPrimary onClick={ sendScore } name="send">
-					{ __( 'Send', 'woocommerce' ) }
+					{ __( 'Share', 'woocommerce' ) }
 				</Button>
 			</div>
 		</Modal>
@@ -162,7 +240,9 @@ function CustomerFeedbackModal( {
 
 CustomerFeedbackModal.propTypes = {
 	recordScoreCallback: PropTypes.func.isRequired,
-	label: PropTypes.string.isRequired,
+	title: PropTypes.string.isRequired,
+	firstQuestion: PropTypes.string.isRequired,
+	secondQuestion: PropTypes.string.isRequired,
 	defaultScore: PropTypes.number,
 	onCloseModal: PropTypes.func,
 };

packages/js/customer-effort-score/src/customer-feedback-modal/test/index.tsx

@@ -16,7 +16,9 @@ describe( 'CustomerFeedbackModal', () => {
 		render(
 			<CustomerFeedbackModal
 				recordScoreCallback={ mockRecordScoreCallback }
-				label="Testing"
+				title="Testing"
+				firstQuestion="First question"
+				secondQuestion="Second question"
 			/>
 		);
 
@@ -33,13 +35,15 @@ describe( 'CustomerFeedbackModal', () => {
 		render(
 			<CustomerFeedbackModal
 				recordScoreCallback={ mockRecordScoreCallback }
-				label="Testing"
+				title="Testing"
+				firstQuestion="First question"
+				secondQuestion="Second question"
 			/>
 		);
 
 		await screen.findByRole( 'dialog' ); // Wait for the modal to render.
 
-		fireEvent.click( screen.getByRole( 'button', { name: /send/i } ) ); // Press send button.
+		fireEvent.click( screen.getByRole( 'button', { name: /share/i } ) ); // Press send button.
 
 		// Wait for error message.
 		await screen.findByRole( 'alert' );
@@ -51,7 +55,9 @@ describe( 'CustomerFeedbackModal', () => {
 		render(
 			<CustomerFeedbackModal
 				recordScoreCallback={ mockRecordScoreCallback }
-				label="Testing"
+				title="Testing"
+				firstQuestion="First question"
+				secondQuestion="Second question"
 			/>
 		);
 
@@ -59,7 +65,9 @@ describe( 'CustomerFeedbackModal', () => {
 		await screen.findByRole( 'dialog' );
 
 		expect(
-			screen.queryByLabelText( 'Comments (optional)' )
+			screen.queryByLabelText(
+				'How is that screen useful to you? What features would you add or change?'
+			)
 		).not.toBeInTheDocument();
 	} );
 
@@ -69,7 +77,9 @@ describe( 'CustomerFeedbackModal', () => {
 			render(
 				<CustomerFeedbackModal
 					recordScoreCallback={ mockRecordScoreCallback }
-					label="Testing"
+					title="Testing"
+					firstQuestion="First question"
+					secondQuestion="Second question"
 				/>
 			);
 
@@ -77,18 +87,22 @@ describe( 'CustomerFeedbackModal', () => {
 			await screen.findByRole( 'dialog' );
 
 			// Select the option.
-			fireEvent.click( screen.getByLabelText( labelText ) );
+			fireEvent.click( screen.getAllByLabelText( labelText )[ 0 ] );
 
 			// Wait for comments field to show.
-			await screen.findByLabelText( 'Comments (optional)' );
+			await screen.findByLabelText(
+				'How is that screen useful to you? What features would you add or change?'
+			);
 
 			// Select neutral score.
-			fireEvent.click( screen.getByLabelText( 'Neutral' ) );
+			fireEvent.click( screen.getAllByLabelText( 'Neutral' )[ 0 ] );
 
 			// Wait for comments field to hide.
 			await waitFor( () => {
 				expect(
-					screen.queryByLabelText( 'Comments (optional)' )
+					screen.queryByLabelText(
+						'How is that screen useful to you? What features would you add or change?'
+					)
 				).not.toBeInTheDocument();
 			} );
 		}

packages/js/customer-effort-score/src/style.scss

@@ -1,7 +1,7 @@
 @import 'customer-feedback-simple/customer-feedback-simple.scss';
 
 .woocommerce-customer-effort-score__selection {
-	margin: 1em 0;
+	margin: 1em 0 1.5em 0;
 
 	.components-base-control__field {
 		display: flex;
@@ -91,10 +91,14 @@
 }
 
 .woocommerce-customer-effort-score__comments {
+	margin-bottom: 1.5em;
+
 	label {
 		display: block;
 		color: inherit;
 		font-weight: bold;
+		text-transform: none;
+		font-size: 14px;
 	}
 
 	textarea {
@@ -109,3 +113,8 @@
 		margin-left: 1em;
 	}
 }
+
+.woocommerce-customer-effort-score .woocommerce-customer-effort-score__intro {
+	max-width: 550px;
+	margin: 0 0 1.5em 0;
+}

packages/js/customer-effort-score/src/test/index.tsx

@@ -35,7 +35,9 @@ describe( 'CustomerEffortScore', () => {
 		render(
 			<CustomerEffortScore
 				recordScoreCallback={ noop }
-				label={ 'label' }
+				title={ 'title' }
+				firstQuestion="First question"
+				secondQuestion="Second question"
 				onNoticeDismissedCallback={ noop }
 				icon={ icon }
 			/>
@@ -45,7 +47,7 @@ describe( 'CustomerEffortScore', () => {
 			// Notice status.
 			expect.any( String ),
 			// Notice message.
-			'label',
+			'title',
 			// Notice options.
 			expect.objectContaining( {
 				icon,
@@ -63,7 +65,9 @@ describe( 'CustomerEffortScore', () => {
 		const { rerender } = render(
 			<CustomerEffortScore
 				recordScoreCallback={ noop }
-				label={ 'label' }
+				title={ 'title' }
+				firstQuestion="First question"
+				secondQuestion="Second question"
 			/>
 		);
 
@@ -71,7 +75,9 @@ describe( 'CustomerEffortScore', () => {
 		rerender(
 			<CustomerEffortScore
 				recordScoreCallback={ noop }
-				label={ 'label2' }
+				title={ 'title2' }
+				firstQuestion="First question"
+				secondQuestion="Second question"
 			/>
 		);
 
@@ -82,7 +88,9 @@ describe( 'CustomerEffortScore', () => {
 		render(
 			<CustomerEffortScore
 				recordScoreCallback={ noop }
-				label={ 'label' }
+				title={ 'title' }
+				firstQuestion="First question"
+				secondQuestion="Second question"
 			/>
 		);
 
@@ -121,7 +129,9 @@ describe( 'CustomerEffortScore', () => {
 		render(
 			<CustomerEffortScore
 				recordScoreCallback={ noop }
-				label={ 'label' }
+				title={ 'title' }
+				firstQuestion="First question"
+				secondQuestion="Second question"
 				onModalShownCallback={ mockOnModalShownCallback }
 			/>
 		);

plugins/woocommerce-admin/client/customer-effort-score-tracks/customer-effort-score-tracks-container.js

@@ -49,7 +49,9 @@ function CustomerEffortScoreTracksContainer( {
 				<CustomerEffortScoreTracks
 					key={ index }
 					action={ item.action }
-					label={ item.label }
+					firstQuestion={ item.firstQuestion }
+					secondQuestion={ item.secondQuestion }
+					title={ item.title }
 					onSubmitLabel={ item.onsubmit_label }
 					trackProps={ item.props || {} }
 				/>

plugins/woocommerce-admin/client/customer-effort-score-tracks/customer-effort-score-tracks.js

@@ -22,7 +22,9 @@ const ALLOW_TRACKING_OPTION_NAME = 'woocommerce_allow_tracking';
  * @param {Object}   props                    Component props.
  * @param {string}   props.action             The action name sent to Tracks.
  * @param {Object}   props.trackProps         Additional props sent to Tracks.
- * @param {string}   props.label              The label displayed in the modal.
+ * @param {string}   props.title              The title displayed in the modal.
+ * @param {string}   props.firstQuestion      The first survey question.
+ * @param {string}   props.secondQuestion     The second survey question.
  * @param {string}   props.onSubmitLabel      The label displayed upon survey submission.
  * @param {Array}    props.cesShownForActions The array of actions that the CES modal has been shown for.
  * @param {boolean}  props.allowTracking      Whether tracking is allowed or not.
@@ -34,7 +36,9 @@ const ALLOW_TRACKING_OPTION_NAME = 'woocommerce_allow_tracking';
 function CustomerEffortScoreTracks( {
 	action,
 	trackProps,
-	label,
+	title,
+	firstQuestion,
+	secondQuestion,
 	onSubmitLabel = __( 'Thank you for your feedback!', 'woocommerce' ),
 	cesShownForActions,
 	allowTracking,
@@ -104,10 +108,12 @@ function CustomerEffortScoreTracks( {
 		addActionToShownOption();
 	};
 
-	const recordScore = ( score, comments ) => {
+	const recordScore = ( score, secondScore, comments ) => {
 		recordEvent( 'ces_feedback', {
 			action,
 			score,
+			score_second_question: secondScore,
+			score_combined: score + secondScore,
 			comments: comments || '',
 			store_age: storeAgeInWeeks,
 			...trackProps,
@@ -118,7 +124,9 @@ function CustomerEffortScoreTracks( {
 	return (
 		<CustomerEffortScore
 			recordScoreCallback={ recordScore }
-			label={ label }
+			title={ title }
+			firstQuestion={ firstQuestion }
+			secondQuestion={ secondQuestion }
 			onNoticeShownCallback={ onNoticeShown }
 			onNoticeDismissedCallback={ onNoticeDismissed }
 			onModalShownCallback={ onModalShown }

plugins/woocommerce-admin/client/customer-effort-score-tracks/data/actions.js

@@ -23,25 +23,32 @@ export function setCesSurveyQueue( queue ) {
 /**
  * Add a new CES track to the state.
  *
- * @param {string} action        action name for the survey
+ * @param {Object} args                All arguments.
- * @param {string} label         label for the snackback
+ * @param {string} args.action         action name for the survey
- * @param {string} pageNow       value of window.pagenow
+ * @param {string} args.title          title for the snackback
- * @param {string} adminPage     value of window.adminpage
+ * @param {string} args.firstQuestion  first question for modal survey
- * @param {string} onsubmitLabel label for the snackback onsubmit
+ * @param {string} args.secondQuestion second question for modal survey
- * @param {Object} props         object for optional props
+ * @param {string} args.pageNow        value of window.pagenow
+ * @param {string} args.adminPage      value of window.adminpage
+ * @param {string} args.onsubmitLabel  label for the snackback onsubmit
+ * @param {Object} args.props          object for optional props
  */
-export function addCesSurvey(
+export function addCesSurvey( {
 	action,
-	label,
+	title,
+	firstQuestion,
+	secondQuestion,
 	pageNow = window.pagenow,
 	adminPage = window.adminpage,
 	onsubmitLabel = undefined,
-	props = {}
+	props = {},
-) {
+} ) {
 	return {
 		type: TYPES.ADD_CES_SURVEY,
 		action,
-		label,
+		title,
+		firstQuestion,
+		secondQuestion,
 		pageNow,
 		adminPage,
 		onsubmit_label: onsubmitLabel,
@@ -53,26 +60,45 @@ export function addCesSurvey(
  * Add a new CES survey track for the pages in Analytics menu
  */
 export function addCesSurveyForAnalytics() {
-	return addCesSurvey(
+	return addCesSurvey( {
-		'analytics_filtered',
+		action: 'analytics_filtered',
-		__( 'How easy was it to filter your store analytics?', 'woocommerce' ),
+		title: __(
-		'woocommerce_page_wc-admin',
+			'How easy was it to filter your store analytics?',
-		'woocommerce_page_wc-admin'
+			'woocommerce'
-	);
+		),
+		firstQuestion: __(
+			'The filters in the analytics screen are easy to use.',
+			'woocommerce'
+		),
+		secondQuestion: __(
+			`The filters' functionality meets my needs.`,
+			'woocommerce'
+		),
+		pageNow: 'woocommerce_page_wc-admin',
+		adminPage: 'woocommerce_page_wc-admin',
+	} );
 }
 
 /**
  * Add a new CES survey track on searching customers.
  */
 export function addCesSurveyForCustomerSearch() {
-	return addCesSurvey(
+	return addCesSurvey( {
-		'ces_search',
+		action: 'ces_search',
-		__( 'How easy was it to use search?', 'woocommerce' ),
+		title: __( 'How easy was it to use search?', 'woocommerce' ),
-		'woocommerce_page_wc-admin',
+		firstQuestion: __(
-		'woocommerce_page_wc-admin',
+			'The search feature in WooCommerce is easy to use.',
-		undefined,
+			'woocommerce'
-		{
+		),
+		secondQuestion: __(
+			`The search's functionality meets my needs.`,
+			'woocommerce'
+		),
+		pageNow: 'woocommerce_page_wc-admin',
+		adminPage: 'woocommerce_page_wc-admin',
+		onsubmit_label: undefined,
+		props: {
 			search_area: 'customer',
-		}
+		},
-	);
+	} );
 }

plugins/woocommerce-admin/client/customer-effort-score-tracks/data/reducer.js

@@ -24,7 +24,9 @@ const reducer = ( state = DEFAULT_STATE, action ) => {
 			}
 			const newTrack = {
 				action: action.action,
-				label: action.label,
+				title: action.title,
+				firstQuestion: action.firstQuestion,
+				secondQuestion: action.secondQuestion,
 				pagenow: action.pageNow,
 				adminpage: action.adminPage,
 				onSubmitLabel: action.onSubmitLabel,

plugins/woocommerce-admin/client/two-column-tasks/completed-header.tsx

@@ -97,10 +97,20 @@ export const TaskListCompletedHeader: React.FC<
 		}
 	}, [ hasSubmittedScore ] );
 
-	const submitScore = ( recordedScore: number, comments?: string ) => {
+	const submitScore = ( {
+		firstScore,
+		secondScore,
+		comments,
+	}: {
+		firstScore: number;
+		secondScore?: number;
+		comments?: string;
+	} ) => {
 		recordEvent( 'ces_feedback', {
 			action: CUSTOMER_EFFORT_SCORE_ACTION,
-			score: recordedScore,
+			score: firstScore,
+			score_second_question: secondScore ?? null,
+			score_combined: firstScore + ( secondScore ?? 0 ),
 			comments: comments || '',
 			store_age: storeAgeInWeeks,
 		} );
@@ -116,7 +126,7 @@ export const TaskListCompletedHeader: React.FC<
 	const recordScore = ( recordedScore: number ) => {
 		if ( recordedScore > 2 ) {
 			setScore( recordedScore );
-			submitScore( recordedScore );
+			submitScore( { firstScore: recordedScore } );
 		} else {
 			setScore( recordedScore );
 			setShowCesModal( true );
@@ -127,9 +137,13 @@ export const TaskListCompletedHeader: React.FC<
 		}
 	};
 
-	const recordModalScore = ( recordedScore: number, comments: string ) => {
+	const recordModalScore = (
+		firstScore: number,
+		secondScore: number,
+		comments: string
+	) => {
 		setShowCesModal( false );
-		submitScore( recordedScore, comments );
+		submitScore( { firstScore, secondScore, comments } );
 	};
 
 	return (
@@ -230,7 +244,15 @@ export const TaskListCompletedHeader: React.FC<
 			</div>
 			{ showCesModal ? (
 				<CustomerFeedbackModal
-					label={ __( 'How was your experience?', 'woocommerce' ) }
+					title={ __( 'How was your experience?', 'woocommerce' ) }
+					firstQuestion={ __(
+						'The store setup is easy to complete.',
+						'woocommerce'
+					) }
+					secondQuestion={ __(
+						'The store setup process meets my needs.',
+						'woocommerce'
+					) }
 					defaultScore={ score }
 					recordScoreCallback={ recordModalScore }
 					onCloseModal={ () => {

plugins/woocommerce/changelog/add-35124-ces-add-question

@@ -0,0 +1,4 @@
+Significance: minor
+Type: update
+
+Updating all CES events to support two questions in modal.

plugins/woocommerce/src/Internal/Admin/CustomerEffortScoreTracks.php

@@ -142,11 +142,13 @@ class CustomerEffortScoreTracks {
 	 * an increase of the number of rows in tags table
 	 *
 	 * @param string $action Action name for the survey.
-	 * @param string $label Label for the snackbar.
+	 * @param string $title Title for the snackbar.
+	 * @param string $first_question The text for the first question.
+	 * @param string $second_question The text for the second question.
 	 *
 	 * @return string Generated JavaScript to append to page.
 	 */
-	private function get_script_track_edit_php( $action, $label ) {
+	private function get_script_track_edit_php( $action, $title, $first_question, $second_question ) {
 		return sprintf(
 			"(function( $ ) {
 				'use strict';
@@ -158,7 +160,7 @@ class CustomerEffortScoreTracks {
 						if ( $('.tags tbody > tr').length > initialCount ) {
 							// New tag detected.
 							clearInterval( interval );
-							wp.data.dispatch('wc/customer-effort-score').addCesSurvey( '%s', '%s', window.pagenow, window.adminpage, '%s' );
+							wp.data.dispatch('wc/customer-effort-score').addCesSurvey({ action: '%s', title: '%s', firstQuestion: '%s', secondQuestion: '%s', onsubmitLabel: '%s' });
 						} else {
 							// Form is no longer loading, most likely failed.
 							if ( $( '#addtag .submit .spinner.is-active' ).length < 1 ) {
@@ -169,7 +171,9 @@ class CustomerEffortScoreTracks {
 				});
 			})( jQuery );",
 			esc_js( $action ),
-			esc_js( $label ),
+			esc_js( $title ),
+			esc_js( $first_question ),
+			esc_js( $second_question ),
 			esc_js( $this->onsubmit_label )
 		);
 	}
@@ -271,10 +275,18 @@ class CustomerEffortScoreTracks {
 		$this->enqueue_to_ces_tracks(
 			array(
 				'action'         => self::SEARCH_ACTION_NAME,
-				'label'          => __(
+				'title'          => __(
 					'How easy was it to use search?',
 					'woocommerce'
 				),
+				'firstQuestion'  => __(
+					'The search feature in WooCommerce is easy to use.',
+					'woocommerce'
+				),
+				'secondQuestion' => __(
+					'The search\'s functionality meets my needs.',
+					'woocommerce'
+				),
 				'onsubmit_label' => $this->onsubmit_label,
 				'pagenow'        => $page_now,
 				'adminpage'      => $admin_page,
@@ -337,10 +349,18 @@ class CustomerEffortScoreTracks {
 		$this->enqueue_to_ces_tracks(
 			array(
 				'action'         => self::PRODUCT_ADD_PUBLISH_ACTION_NAME,
-				'label'          => __(
+				'title'          => __(
 					'How easy was it to add a product?',
 					'woocommerce'
 				),
+				'firstQuestion'  => __(
+					'The product creation screen is easy to use.',
+					'woocommerce'
+				),
+				'secondQuestion' => __(
+					'The product creation screen\'s functionality meets my needs.',
+					'woocommerce'
+				),
 				'onsubmit_label' => $this->onsubmit_label,
 				'pagenow'        => 'product',
 				'adminpage'      => 'post-php',
@@ -362,10 +382,18 @@ class CustomerEffortScoreTracks {
 		$this->enqueue_to_ces_tracks(
 			array(
 				'action'         => self::PRODUCT_UPDATE_ACTION_NAME,
-				'label'          => __(
+				'title'          => __(
 					'How easy was it to edit your product?',
 					'woocommerce'
 				),
+				'firstQuestion'  => __(
+					'The product update process is easy to complete.',
+					'woocommerce'
+				),
+				'secondQuestion' => __(
+					'The product update process meets my needs.',
+					'woocommerce'
+				),
 				'onsubmit_label' => $this->onsubmit_label,
 				'pagenow'        => 'product',
 				'adminpage'      => 'post-php',
@@ -387,10 +415,18 @@ class CustomerEffortScoreTracks {
 		$this->enqueue_to_ces_tracks(
 			array(
 				'action'         => self::SHOP_ORDER_UPDATE_ACTION_NAME,
-				'label'          => __(
+				'title'          => __(
 					'How easy was it to update an order?',
 					'woocommerce'
 				),
+				'firstQuestion'  => __(
+					'The order details screen is easy to use.',
+					'woocommerce'
+				),
+				'secondQuestion' => __(
+					'The order details screen\'s functionality meets my needs.',
+					'woocommerce'
+				),
 				'onsubmit_label' => $this->onsubmit_label,
 				'pagenow'        => 'shop_order',
 				'adminpage'      => 'post-php',
@@ -447,7 +483,9 @@ class CustomerEffortScoreTracks {
 		wc_enqueue_js(
 			$this->get_script_track_edit_php(
 				self::ADD_PRODUCT_CATEGORIES_ACTION_NAME,
-				__( 'How easy was it to add product category?', 'woocommerce' )
+				__( 'How easy was it to add product category?', 'woocommerce' ),
+				__( 'The product category details screen is easy to use.', 'woocommerce' ),
+				__( "The product category details screen's functionality meets my needs.", 'woocommerce' )
 			)
 		);
 	}
@@ -463,7 +501,9 @@ class CustomerEffortScoreTracks {
 		wc_enqueue_js(
 			$this->get_script_track_edit_php(
 				self::ADD_PRODUCT_TAGS_ACTION_NAME,
-				__( 'How easy was it to add a product tag?', 'woocommerce' )
+				__( 'How easy was it to add a product tag?', 'woocommerce' ),
+				__( 'The product tag details screen is easy to use.', 'woocommerce' ),
+				__( "The product tag details screen's functionality meets my needs.", 'woocommerce' )
 			)
 		);
 	}
@@ -484,10 +524,18 @@ class CustomerEffortScoreTracks {
 		$this->enqueue_to_ces_tracks(
 			array(
 				'action'         => self::IMPORT_PRODUCTS_ACTION_NAME,
-				'label'          => __(
+				'title'          => __(
 					'How easy was it to import products?',
 					'woocommerce'
 				),
+				'firstQuestion'  => __(
+					'The product import process is easy to complete.',
+					'woocommerce'
+				),
+				'secondQuestion' => __(
+					'The product import process meets my needs.',
+					'woocommerce'
+				),
 				'onsubmit_label' => $this->onsubmit_label,
 				'pagenow'        => 'product_page_product_importer',
 				'adminpage'      => 'product_page_product_importer',
@@ -519,10 +567,18 @@ class CustomerEffortScoreTracks {
 		$this->enqueue_to_ces_tracks(
 			array(
 				'action'         => self::SETTINGS_CHANGE_ACTION_NAME,
-				'label'          => __(
+				'title'          => __(
 					'How easy was it to update your settings?',
 					'woocommerce'
 				),
+				'firstQuestion'  => __(
+					'The settings screen is easy to use.',
+					'woocommerce'
+				),
+				'secondQuestion' => __(
+					'The settings screen\'s functionality meets my needs.',
+					'woocommerce'
+				),
 				'onsubmit_label' => $this->onsubmit_label,
 				'pagenow'        => 'woocommerce_page_wc-settings',
 				'adminpage'      => 'woocommerce_page_wc-settings',
@@ -542,10 +598,18 @@ class CustomerEffortScoreTracks {
 		$this->enqueue_to_ces_tracks(
 			array(
 				'action'         => self::ADD_PRODUCT_ATTRIBUTES_ACTION_NAME,
-				'label'          => __(
+				'title'          => __(
 					'How easy was it to add a product attribute?',
 					'woocommerce'
 				),
+				'firstQuestion'  => __(
+					'Product attributes are easy to use.',
+					'woocommerce'
+				),
+				'secondQuestion' => __(
+					'Product attributes\' functionality meets my needs.',
+					'woocommerce'
+				),
 				'onsubmit_label' => $this->onsubmit_label,
 				'pagenow'        => 'product_page_product_attributes',
 				'adminpage'      => 'product_page_product_attributes',