diff --git a/.github/ISSUE_TEMPLATE.md b/.github/ISSUE_TEMPLATE.md
index 3019353697d..82dc600b065 100644
--- a/.github/ISSUE_TEMPLATE.md
+++ b/.github/ISSUE_TEMPLATE.md
@@ -1,48 +1,7 @@
-
+
-
+**Prerequisites (mark completed items with an [x]):**
+- [ ] I have checked that my issue type is not listed here https://github.com/woocommerce/woocommerce/issues/new/choose
+- [ ] My issue is not a security issue, support request, bug report, enhancement or feature request (Please use the link above if it is).
-
-
-
-
-
-
-## Prerequisites
-
-
-
-- [ ] I have searched for similar issues in both open and closed tickets and cannot find a duplicate
-- [ ] The issue still exists against the latest `master` branch of WooCommerce on Github (this is **not** the same version as on WordPress.org!)
-- [ ] I have attempted to find the simplest possible steps to reproduce the issue
-- [ ] I have included a failing test as a pull request (Optional)
-
-## Steps to reproduce the issue
-
-
-
-1.
-2.
-3.
-
-## Expected/actual behavior
-
-When I follow those steps, I see...
-
-I was expecting to see...
-
-## Isolating the problem
-
-
-
-- [ ] This bug happens with only WooCommerce plugin active
-- [ ] This bug happens with a default WordPress theme active, or [Storefront](https://woocommerce.com/storefront/)
-- [ ] I can reproduce this bug consistently using the steps above
-
-## WordPress Environment
-
-
-```
-Copy and paste the system status report from **WooCommerce > System Status** in WordPress admin here.
-```
-
+**Issue Description:**
diff --git a/.github/ISSUE_TEMPLATE/1-Security-issue.md b/.github/ISSUE_TEMPLATE/1-Security-issue.md
index 9775c1c2c0c..bb427804686 100644
--- a/.github/ISSUE_TEMPLATE/1-Security-issue.md
+++ b/.github/ISSUE_TEMPLATE/1-Security-issue.md
@@ -1,5 +1,5 @@
---
-name: "\U0001F46E♂️ Security issue"
+name: "\U+1F512 Security issue"
about: Please report security issues *only* via https://www.hackerone.com
title: ''
labels: ''
diff --git a/.github/ISSUE_TEMPLATE/2-External-issues.md b/.github/ISSUE_TEMPLATE/2-External-issues.md
index 5d1e0e7c6ab..59f52cf6770 100644
--- a/.github/ISSUE_TEMPLATE/2-External-issues.md
+++ b/.github/ISSUE_TEMPLATE/2-External-issues.md
@@ -1,10 +1,18 @@
---
name: "\U0001F47D External issues"
-about: Please report WooCommerce REST API or WooCommerce Gutenberg Products Blocks issues directly to their respective repositories.
+about: Please report WooCommerce REST API, WooCommerce Admin or WooCommerce Gutenberg Products Blocks issues directly to their respective repositories.
title: ''
labels: ''
assignees: ''
---
-Please report WooCommerce REST API (https://github.com/woocommerce/woocommerce-rest-api) or WooCommerce Gutenberg Products Blocks (https://github.com/woocommerce/woocommerce-gutenberg-products-block) issues directly to their respective repositories.
+Please report issues for the following features directly to their respective repositories.
+
+WooCommerce REST API: https://github.com/woocommerce/woocommerce-rest-api
+
+WooCommerce Admin: https://github.com/woocommerce/woocommerce-admin
+
+WooCommerce Gutenberg Products Blocks: https://github.com/woocommerce/woocommerce-gutenberg-products-block
+
+Action Scheduler: https://github.com/woocommerce/action-scheduler
diff --git a/.github/ISSUE_TEMPLATE/3-Support.md b/.github/ISSUE_TEMPLATE/3-Support.md
index 6804c6d2c99..3ae796e2030 100644
--- a/.github/ISSUE_TEMPLATE/3-Support.md
+++ b/.github/ISSUE_TEMPLATE/3-Support.md
@@ -16,10 +16,13 @@ Usage docs can be found here: https://docs.woocommerce.com/
If you have a problem, you may want to start with the self help guide here: https://docs.woocommerce.com/document/woocommerce-self-service-guide/
**Technical support for premium extensions or if you're a WooCommerce.com customer**
- from a human being - submit a ticket via the helpdesk
+Contact WooCommerce support by opening a ticket.
https://woocommerce.com/contact-us/
+**For help with custom code**
+WooCommerce Slack Community: https://woocommerce.com/community-slack/ in the `#developers` channel.
+
**General usage and development questions**
- WooCommerce Slack Community: https://woocommerce.com/community-slack/
- WordPress.org Forums: https://wordpress.org/support/plugin/woocommerce
-- The WooCommerce Help and Share Facebook group
+- The Official WooCommerce Facebook Group https://www.facebook.com/groups/advanced.woocommerce/
diff --git a/.github/ISSUE_TEMPLATE/4-Bug-report.md b/.github/ISSUE_TEMPLATE/4-Bug-report.md
index 261ca9edb8b..c0316763647 100644
--- a/.github/ISSUE_TEMPLATE/4-Bug-report.md
+++ b/.github/ISSUE_TEMPLATE/4-Bug-report.md
@@ -8,11 +8,30 @@ assignees: ''
---
-**Describe the bug**
-A clear and concise description of what the bug is. Please be as descriptive as possible; issues lacking detail, or for any other reason than to report a bug, may be closed without action.
+Please provide us with the information requested in this bug report. Without these details, we won't be able to fully evaluate this issue.
+Bug reports lacking detail, or for any other reason than to report a bug, may be closed without action.
-**To Reproduce**
-Steps to reproduce the behavior:
+
+
+
+
+
+
+**Prerequisites (mark completed items with an [x]):**
+- [ ] I have have carried out troubleshooting steps and I believe I have found a bug.
+- [ ] I have searched for similar bugs in both open and closed issues and cannot find a duplicate.
+
+**Describe the bug**
+A clear and concise description of what the bug is.
+
+**Expected behavior**
+A clear and concise description of what you expected to happen.
+
+**Actual behavior**
+A clear and concise description of what actually happens. Please be as descriptive as possible;
+
+**Steps to reproduce the bug (We need to be able to reproduce the bug in order to fix it.)**
+Steps to reproduce the bug:
1. Go to '...'
2. Click on '....'
3. Scroll down to '....'
@@ -21,8 +40,7 @@ Steps to reproduce the behavior:
**Screenshots**
If applicable, add screenshots to help explain your problem.
-**Expected behavior**
-A clear and concise description of what you expected to happen.
+
**Isolating the problem (mark completed items with an [x]):**
- [ ] I have deactivated other plugins and confirmed this bug occurs when only WooCommerce plugin is active.
@@ -30,8 +48,11 @@ A clear and concise description of what you expected to happen.
- [ ] I can reproduce this bug consistently using the steps above.
**WordPress Environment**
+We use the [WooCommerce System Status Report](https://docs.woocommerce.com/document/understanding-the-woocommerce-system-status-report/) to help us evaluate the issue.
+Without this report we won't be able to fully evaluate this issue.
```
-Copy and paste the system status report from **WooCommerce > System Status** in WordPress admin.
+The System Status Report is found in your WordPress admin under **WooCommerce > Status**.
+Please select “Get system report”, then “Copy for support”, and then paste it here.
```
diff --git a/.github/ISSUE_TEMPLATE/5-Enhancement.md b/.github/ISSUE_TEMPLATE/5-Enhancement.md
index 9f625ac6afc..b616509eedd 100644
--- a/.github/ISSUE_TEMPLATE/5-Enhancement.md
+++ b/.github/ISSUE_TEMPLATE/5-Enhancement.md
@@ -8,6 +8,10 @@ assignees: ''
---
+
+
+
+
**Is your feature request related to a problem? Please describe.**
A clear and concise description of what the problem is. Ex. I'm always frustrated when [...]
diff --git a/.github/ISSUE_TEMPLATE/6-Feature-request.md b/.github/ISSUE_TEMPLATE/6-Feature-request.md
index 4b05fbc4035..e20ce518c65 100644
--- a/.github/ISSUE_TEMPLATE/6-Feature-request.md
+++ b/.github/ISSUE_TEMPLATE/6-Feature-request.md
@@ -8,6 +8,10 @@ assignees: ''
---
+
+
+
+
**Is your feature request related to a problem? Please describe.**
A clear and concise description of what the problem is. Ex. I'm always frustrated when [...]