Update ISSUE_TEMPLATE.md

.github/ISSUE_TEMPLATE.md

@@ -1,35 +1,46 @@
+<!-- Hi there! This form is for reporting bugs and issues specific to the WooCommerce plugin. This is not a support portal. If you need technical support from a human being, please submit a ticket via the helpdesk instead: https://woocommerce.com/contact-us/ -->
+
+<!-- If you have a usage or support question, you can also use the public support forum (https://wordpress.org/support/plugin/woocommerce), unless this is a question about a premium plugin in which case you should use the helpdesk (https://woocommerce.com/my-account/tickets/) for official extensions or contact the author of 3rd party extensions directly. -->
+
+<!-- If you have a feature request, submit it here: http://ideas.woocommerce.com/forums/133476-woocommerce -->
+
+<!-- Please be as descriptive as possible; issues lacking the below details, or for any other reason than to report a bug, may be closed without action. -->
+
 ## Prerequisites
 
-<!-- Mark checked items with an [x] -->
+<!-- Mark completed items with an [x] -->
 
 - [ ] I have searched for similar issues in both open and closed tickets and cannot find a duplicate
-- [ ] The issue still exists against the latest `master` branch of WooCommerce
-- [ ] This is not a usage question (Those should be directed to the [community](https://wordpress.org/support/plugin/woocommerce), unless this is a question about a premium plugin in which you should [use the helpdesk](https://woocommerce.com/my-account/tickets/) for official extensions or contact the author of 3rd party extensions)
+- [ ] The issue still exists against the latest `master` branch of WooCommerce on Github
 - [ ] I have attempted to find the simplest possible steps to reproduce the issue
 - [ ] I have included a failing test as a pull request (Optional)
 
 ## Steps to reproduce the issue
 
+<!-- We need to be able to reproduce the bug in order to fix it so please be descriptive! -->
+
 1.
 2.
 3.
 
-## Expected behavior and actual behavior
+## Expected/actual behavior
 
 When I follow those steps, I see...
 
-I was expecting...
-
-## Environment
-
-<details>
-```
-Grab the system status report from WooCommerce > System Status and paste it here.
-```
-</details>
+I was expecting to see...
 
 ## Isolating the problem
 
+<!-- Mark completed items with an [x] -->
+
 - [ ] This bug happens with only WooCommerce plugin active
 - [ ] This bug happens with a default WordPress theme active, or [Storefront](https://woocommerce.com/storefront/)
-- [ ] I can reproduce this bug consistently
+- [ ] I can reproduce this bug consistently using the steps above
+
+## WordPress Environment
+
+<details>
+```
+Copy and paste the system status report from **WooCommerce > System Status** in WordPress admin here.
+```
+</details>