From b18135fd3c1c0b1ead5ca2f5649d6fd5ceabd176 Mon Sep 17 00:00:00 2001 From: Rodrigo Primo Date: Fri, 26 Jul 2019 14:59:49 -0300 Subject: [PATCH] Consolidate info about support on the README.md file This commit removes duplicated information about support from CONTRIBUTING.md and consolidates it in README.md. --- .github/CONTRIBUTING.md | 22 ---------------------- README.md | 5 ++++- 2 files changed, 4 insertions(+), 23 deletions(-) diff --git a/.github/CONTRIBUTING.md b/.github/CONTRIBUTING.md index 85c87d16c7c..0f1fc2720fe 100644 --- a/.github/CONTRIBUTING.md +++ b/.github/CONTRIBUTING.md @@ -20,28 +20,6 @@ Feature request issues will remain closed until we see sufficient interest via c You can see a [list of current feature requests which require votes here](https://github.com/woocommerce/woocommerce/issues?q=label%3A%22votes+needed%22+label%3Aenhancement+sort%3Areactions-%2B1-desc+is%3Aclosed). -## Technical Support / Questions ❓ - -We don't offer technical support on GitHub so we recommend using the following: - -**Reading our documentation** -Usage docs can be found here: https://docs.woocommerce.com/ - -If you have a problem, you may want to start with the self help guide here: https://docs.woocommerce.com/document/woocommerce-self-service-guide/ - -**Technical support for premium extensions or if you're a WooCommerce.com customer** - from a human being - submit a ticket via the helpdesk -https://woocommerce.com/contact-us/ - -**General usage and development questions** -- WooCommerce Slack Community: https://woocommerce.com/community-slack/ -- WordPress.org Forums: https://wordpress.org/support/plugin/woocommerce -- The WooCommerce Help and Share Facebook group - -**Customizations** -- [WooExperts](https://woocommerce.com/experts/) -- [Codeable](https://codeable.io/) - ## Build process 🛠 The source code found on GitHub does not contain compiled CSS or Javascript, and is missing some functionality such as Gutenberg Blocks and the REST API, until the build process is ran. diff --git a/README.md b/README.md index 099eb8d3e8c..6779bbeabe4 100644 --- a/README.md +++ b/README.md @@ -25,8 +25,11 @@ To disclose a security issue to our team, [please submit a report via HackerOne ## Support This repository is not suitable for support. Please don't use our issue tracker for support requests, but for core WooCommerce issues only. Support can take place through the appropriate channels: -* The [WooCommerce premium support portal](https://woocommerce.com/my-account/create-a-ticket/) for customers who have purchased themes or extensions. +* If you have a problem, you may want to start with the [self help guide](https://docs.woocommerce.com/document/woocommerce-self-service-guide/). +* The [WooCommerce.com premium support portal](https://woocommerce.com/contact-us/ ) for customers who have purchased themes or extensions. * [Our community forum on wp.org](https://wordpress.org/support/plugin/woocommerce) which is available for all WooCommerce users. +* The WooCommerce Help and Share Facebook group. +* For customizations, you may want to check our list of [WooExperts](https://woocommerce.com/experts/) or [Codeable](https://codeable.io/). Support requests in issues on this repository will be closed on sight.