diff --git a/plugins/woocommerce-admin/client/customize-store/assembler-hub/layout.tsx b/plugins/woocommerce-admin/client/customize-store/assembler-hub/layout.tsx
index e4c23bc4aa2..4babcce2616 100644
--- a/plugins/woocommerce-admin/client/customize-store/assembler-hub/layout.tsx
+++ b/plugins/woocommerce-admin/client/customize-store/assembler-hub/layout.tsx
@@ -96,6 +96,7 @@ export const Layout = () => {
 						hasCompleteSurvey={
 							!! context?.transitionalScreen?.hasCompleteSurvey
 						}
+						aiOnline={ !! context?.aiOnline }
 					/>
 				</EntityProvider>
 			</EntityProvider>
diff --git a/plugins/woocommerce-admin/client/customize-store/transitional/index.tsx b/plugins/woocommerce-admin/client/customize-store/transitional/index.tsx
index 19c34cc069c..27b687c0181 100644
--- a/plugins/woocommerce-admin/client/customize-store/transitional/index.tsx
+++ b/plugins/woocommerce-admin/client/customize-store/transitional/index.tsx
@@ -39,12 +39,14 @@ export const Transitional = ( {
 	hasCompleteSurvey,
 	isSurveyOpen,
 	setSurveyOpen,
+	aiOnline,
 }: {
 	editor: React.ReactNode;
 	sendEvent: ( event: events ) => void;
 	hasCompleteSurvey: boolean;
 	isSurveyOpen: boolean;
 	setSurveyOpen: ( isOpen: boolean ) => void;
+	aiOnline: boolean;
 } ) => {
 	const homeUrl: string = getSetting( 'homeUrl', '' );
 	const isEditorLoading = useIsSiteEditorLoading();
@@ -54,7 +56,7 @@ export const Transitional = ( {
 
 	return (
 		<div className="woocommerce-customize-store__transitional">
-			{ isSurveyOpen && (
+			{ isSurveyOpen && aiOnline && (
 				<Modal
 					title={ __( 'Share feedback', 'woocommerce' ) }
 					onRequestClose={ () => closeSurvey() }
@@ -95,7 +97,7 @@ export const Transitional = ( {
 				<div className="woocommerce-customize-store__transitional-main-actions">
 					<WooCYSSecondaryButtonSlot />
 
-					{ ! hasCompleteSurvey && (
+					{ ! hasCompleteSurvey && aiOnline && (
 						<Button
 							className="woocommerce-customize-store__transitional-preview-button"
 							variant="secondary"
diff --git a/plugins/woocommerce/changelog/41781-41637-remove-survey-button b/plugins/woocommerce/changelog/41781-41637-remove-survey-button
new file mode 100644
index 00000000000..adf6f09300e
--- /dev/null
+++ b/plugins/woocommerce/changelog/41781-41637-remove-survey-button
@@ -0,0 +1,4 @@
+Significance: minor
+Type: update
+
+Hide the "Share feedback" button from the CYS preview step when AI is not available.
\ No newline at end of file