/**
* External dependencies
*/
import { __ } from '@wordpress/i18n';
import { Modal, Button, TextareaControl } from '@wordpress/components';
import { useDispatch } from '@wordpress/data';
import { useContext, useEffect, useState } from '@wordpress/element';
import { recordEvent } from '@woocommerce/tracks';
/**
* Internal dependencies
*/
import './feedback-modal.scss';
import LikertScale from '../likert-scale/likert-scale';
import { MarketplaceContext } from '../../contexts/marketplace-context';
export default function FeedbackModal(): JSX.Element {
const CUSTOMER_EFFORT_SCORE_ACTION = 'marketplace_redesign_2023';
const LOCALSTORAGE_KEY_DISMISSAL_COUNT =
'marketplace_redesign_2023_dismissals'; // Ensure we don't ask for feedback if the
// user's already given feedback or declined to multiple times
const LOCALSTORAGE_KEY_LAST_REQUESTED_DATE =
'marketplace_redesign_2023_last_shown_date'; // Ensure we don't ask for feedback more
// than once per day
const SUPPRESS_IF_DISMISSED_X_TIMES = 1; // If the user dismisses the snackbar this many
// times, stop asking for feedback
const SUPPRESS_IF_AFTER_DATE = '2024-01-01'; // If this date is reached, stop asking for
// feedback
const SNACKBAR_TIMEOUT = 5000; // How long we wait before asking for feedback
const marketplaceContextValue = useContext( MarketplaceContext );
const { isLoading } = marketplaceContextValue;
// Save that we dismissed the dialog or snackbar TODAY so we don't show it again until tomorrow (if ever)
const dismissToday = () =>
localStorage.setItem(
LOCALSTORAGE_KEY_LAST_REQUESTED_DATE,
new Date().toDateString()
);
// Returns the number of times that the request for feedback has been dismissed
const dismissedTimes = () =>
parseInt(
localStorage.getItem( LOCALSTORAGE_KEY_DISMISSAL_COUNT ) || '0',
10
);
// Increment the number of times that the request for feedback has been dismissed
const incrementDismissedTimes = () => {
dismissToday();
localStorage.setItem(
LOCALSTORAGE_KEY_DISMISSAL_COUNT,
`${ dismissedTimes() + 1 }`
);
};
// Dismiss forever (by incrementing the number of dismissals to a high number), e.g. when feedback is provided
const dismissForever = () => {
dismissToday();
localStorage.setItem(
LOCALSTORAGE_KEY_DISMISSAL_COUNT,
`${ SUPPRESS_IF_DISMISSED_X_TIMES }`
);
};
// Returns true if dismissed forever (either by dismissing at least SUPPRESS_IF_DISMISSED_X_TIMES times, or by submitting feedback)
const isDismissedForever = () =>
dismissedTimes() >= SUPPRESS_IF_DISMISSED_X_TIMES;
const [ isOpen, setOpen ] = useState( false );
const [ thoughts, setThoughts ] = useState( '' );
const [ easyToFind, setEasyToFind ] = useState( 0 );
const [ easyToFindValidiationFailed, setEasyToFindValidiationFailed ] =
useState( false );
const [ meetsMyNeeds, setMeetsMyNeeds ] = useState( 0 );
const [ meetsMyNeedsValidiationFailed, setMeetsMyNeedsValidiationFailed ] =
useState( false );
const openModal = () => setOpen( true );
const closeModal = () => {
incrementDismissedTimes();
setOpen( false );
};
const { createNotice } = useDispatch( 'core/notices' );
function maybeShowSnackbar() {
// Don't show if we're still loading content
if ( isLoading ) {
return;
}
// Don't show if the user has already given feedback or otherwise suppressed
if ( isDismissedForever() ) {
return;
}
// Don't show if we've already shown today or user has declined today
const today = new Date().toDateString();
if (
today ===
localStorage.getItem( LOCALSTORAGE_KEY_LAST_REQUESTED_DATE )
) {
return;
}
const timer = setTimeout( showSnackbar, SNACKBAR_TIMEOUT );
// Without this, navigating between screens will create a series of snackbars
dismissToday();
return () => {
clearTimeout( timer );
};
}
function showSnackbar() {
createNotice(
'success',
__( 'How easy is it to find an extension?', 'woocommerce' ),
{
type: 'snackbar',
icon: (
<>
>
),
explicitDismiss: true,
onDismiss: incrementDismissedTimes,
actions: [
{
onClick: openModal,
label: 'Give feedback',
},
],
}
);
}
useEffect( maybeShowSnackbar, [ isLoading ] );
// We don't want the "How easy was it to find an extension?" dialog to appear forever:
const FEEDBACK_DIALOG_CAN_APPEAR =
new Date( SUPPRESS_IF_AFTER_DATE ) > new Date();
if ( ! FEEDBACK_DIALOG_CAN_APPEAR ) {
return <>>;
}
function easyToFindChanged( value: number ) {
setEasyToFindValidiationFailed( false );
setEasyToFind( value );
}
function meetsMyNeedsChanged( value: number ) {
setMeetsMyNeedsValidiationFailed( false );
setMeetsMyNeeds( value );
}
function submit() {
// Validate:
if ( easyToFind === 0 || meetsMyNeeds === 0 ) {
if ( easyToFind === 0 ) setEasyToFindValidiationFailed( true );
if ( meetsMyNeeds === 0 ) setMeetsMyNeedsValidiationFailed( true );
return;
}
// Send event to CES:
recordEvent( 'ces_feedback', {
action: CUSTOMER_EFFORT_SCORE_ACTION,
score: easyToFind,
score_second_question: meetsMyNeeds,
score_combined: easyToFind + meetsMyNeeds,
thoughts,
} );
// Close the modal:
setOpen( false );
// Ensure we don't ask for feedback again:
dismissForever();
}
return (
<>
{ isOpen && (
{ __(
'Your feedback will help us create a better experience for people like you! Please tell us to what extent you agree or disagree with the statements below.',
'woocommerce'
) }