96 lines
4.8 KiB
YAML
96 lines
4.8 KiB
YAML
name: 🐞 Bug Report
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description: Report a bug if something isn't working as expected in WooCommerce Core.
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body:
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- type: markdown
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attributes:
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value: |
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### Thanks for contributing!
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Please provide us with the information requested in this bug report.
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Without these details, we won't be able to fully evaluate this issue.
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Bug reports lacking detail, or for any other reason than to report a bug, may be closed without action.
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While our goal is to address all the issues reported in this repository, GitHub should be treated as a place to report confirmed bugs only.
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- If you have a support request or custom code related question please follow one of the steps below:
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- Review [WooCommerce Self-Service Guide](https://woo.com/document/woocommerce-self-service-guide/) to see if the solutions listed there apply to your case;
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- If you are a paying customer of WooCommerce, contact WooCommerce support by [opening a ticket or starting a live chat](https://woo.com/contact-us/);
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- Make a post on [WooCommerce community forum](https://wordpress.org/support/plugin/woocommerce/)
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- To get help on custom code questions go to the [WooCommerce Community Slack](https://woo.com/community-slack/) and visit the `#developers` channel.
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Make sure to look through the [existing `type: bug` issues](https://github.com/woocommerce/woocommerce/issues?q=is%3Aopen+is%3Aissue+label%3A%22type%3A+bug%22) to see whether your bug has already been submitted.
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Feel free to contribute to any existing issues.
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Search tip: You can filter our issues using [our labels](https://github.com/woocommerce/woocommerce/labels).
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Search tip: Make use of [GitHub's search syntax to refine your search](https://help.github.com/en/github/searching-for-information-on-github/searching-issues-and-pull-requests).
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- type: checkboxes
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id: prerequisites
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attributes:
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label: Prerequisites
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description: Please confirm these before submitting the issue.
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options:
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- label: I have carried out troubleshooting steps and I believe I have found a bug.
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- label: I have searched for similar bugs in both open and closed issues and cannot find a duplicate.
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validations:
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required: true
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- type: textarea
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id: summary
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attributes:
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label: Describe the bug
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description: A clear and concise description of what the bug is.
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validations:
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required: true
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- type: textarea
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id: expected
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attributes:
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label: Expected behavior
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placeholder: |
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A clear and concise description of what you expected to happen.
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validations:
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required: true
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- type: textarea
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id: actual
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attributes:
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label: Actual behavior
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placeholder: |
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A clear and concise description of what actually happens. Please be as descriptive as possible;
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validations:
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required: true
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- type: textarea
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id: steps
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attributes:
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label: Steps to reproduce
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description: Attach screenshot(s) or recording(s) directly by dragging & dropping.
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placeholder: |
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1. Go to
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2. Click on
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3. Scroll down to
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4. See error
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validations:
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required: true
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- type: textarea
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id: environment
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attributes:
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label: WordPress Environment
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description: |
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We use the [WooCommerce System Status Report](https://woo.com/document/understanding-the-woocommerce-system-status-report/) to help us evaluate the issue.
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Without this report we won't be able to fully evaluate this issue.
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placeholder: |
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The System Status Report is found in your WordPress admin under **WooCommerce > Status**.
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Please select “Get system report”, then “Copy for support”, and then paste it here.
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validations:
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required: true
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- type: checkboxes
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id: isolating
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attributes:
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label: Isolating the problem
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description: |
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Please try testing your site for theme and plugins conflict.
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To do that deactivate all plugins except for WooCommerce and switch to a default WordPress theme or [Storefront](https://en-gb.wordpress.org/themes/storefront/). Then test again.
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If the issue is resolved with the default theme and all plugins deactivated, it means that one of your plugins or a theme is causing the issue.
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You will then need to enable it one by one and test every time you do that in order to figure out which plugin is causing the issue.
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options:
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- label: I have deactivated other plugins and confirmed this bug occurs when only WooCommerce plugin is active.
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- label: This bug happens with a default WordPress theme active, or [Storefront](https://woo.com/products/storefront/).
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- label: I can reproduce this bug consistently using the steps above.
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validations:
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required: true
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