96 lines
4.8 KiB
YAML
96 lines
4.8 KiB
YAML
name: 🐞 Bug Report
|
|
description: Report a bug if something isn't working as expected in WooCommerce Core.
|
|
body:
|
|
- type: markdown
|
|
attributes:
|
|
value: |
|
|
### Thanks for contributing!
|
|
|
|
Please provide us with the information requested in this bug report.
|
|
Without these details, we won't be able to fully evaluate this issue.
|
|
Bug reports lacking detail, or for any other reason than to report a bug, may be closed without action.
|
|
|
|
While our goal is to address all the issues reported in this repository, GitHub should be treated as a place to report confirmed bugs only.
|
|
- If you have a support request or custom code related question please follow one of the steps below:
|
|
- Review [WooCommerce Self-Service Guide](https://woocommerce.com/document/woocommerce-self-service-guide/) to see if the solutions listed there apply to your case;
|
|
- If you are a paying customer of WooCommerce, contact WooCommerce support by [opening a ticket or starting a live chat](https://woocommerce.com/contact-us/);
|
|
- Make a post on [WooCommerce community forum](https://wordpress.org/support/plugin/woocommerce/)
|
|
- To get help on custom code questions go to the [WooCommerce Community Slack](https://woocommerce.com/community-slack/) and visit the `#developers` channel.
|
|
|
|
Make sure to look through the [existing `type: bug` issues](https://github.com/woocommerce/woocommerce/issues?q=is%3Aopen+is%3Aissue+label%3A%22type%3A+bug%22) to see whether your bug has already been submitted.
|
|
Feel free to contribute to any existing issues.
|
|
Search tip: You can filter our issues using [our labels](https://github.com/woocommerce/woocommerce/labels).
|
|
Search tip: Make use of [GitHub's search syntax to refine your search](https://help.github.com/en/github/searching-for-information-on-github/searching-issues-and-pull-requests).
|
|
- type: checkboxes
|
|
id: prerequisites
|
|
attributes:
|
|
label: Prerequisites
|
|
description: Please confirm these before submitting the issue.
|
|
options:
|
|
- label: I have carried out troubleshooting steps and I believe I have found a bug.
|
|
- label: I have searched for similar bugs in both open and closed issues and cannot find a duplicate.
|
|
validations:
|
|
required: true
|
|
- type: textarea
|
|
id: summary
|
|
attributes:
|
|
label: Describe the bug
|
|
description: A clear and concise description of what the bug is.
|
|
validations:
|
|
required: true
|
|
- type: textarea
|
|
id: expected
|
|
attributes:
|
|
label: Expected behavior
|
|
placeholder: |
|
|
A clear and concise description of what you expected to happen.
|
|
validations:
|
|
required: true
|
|
- type: textarea
|
|
id: actual
|
|
attributes:
|
|
label: Actual behavior
|
|
placeholder: |
|
|
A clear and concise description of what actually happens. Please be as descriptive as possible;
|
|
validations:
|
|
required: true
|
|
- type: textarea
|
|
id: steps
|
|
attributes:
|
|
label: Steps to reproduce
|
|
description: Attach screenshot(s) or recording(s) directly by dragging & dropping.
|
|
placeholder: |
|
|
1. Go to
|
|
2. Click on
|
|
3. Scroll down to
|
|
4. See error
|
|
validations:
|
|
required: true
|
|
- type: textarea
|
|
id: environment
|
|
attributes:
|
|
label: WordPress Environment
|
|
description: |
|
|
We use the [WooCommerce System Status Report](https://woocommerce.com/document/understanding-the-woocommerce-system-status-report/) to help us evaluate the issue.
|
|
Without this report we won't be able to fully evaluate this issue.
|
|
placeholder: |
|
|
The System Status Report is found in your WordPress admin under **WooCommerce > Status**.
|
|
Please select “Get system report”, then “Copy for support”, and then paste it here.
|
|
validations:
|
|
required: true
|
|
- type: checkboxes
|
|
id: isolating
|
|
attributes:
|
|
label: Isolating the problem
|
|
description: |
|
|
Please try testing your site for theme and plugins conflict.
|
|
To do that deactivate all plugins except for WooCommerce and switch to a default WordPress theme or [Storefront](https://en-gb.wordpress.org/themes/storefront/). Then test again.
|
|
If the issue is resolved with the default theme and all plugins deactivated, it means that one of your plugins or a theme is causing the issue.
|
|
You will then need to enable it one by one and test every time you do that in order to figure out which plugin is causing the issue.
|
|
options:
|
|
- label: I have deactivated other plugins and confirmed this bug occurs when only WooCommerce plugin is active.
|
|
- label: This bug happens with a default WordPress theme active, or [Storefront](https://woocommerce.com/products/storefront/).
|
|
- label: I can reproduce this bug consistently using the steps above.
|
|
validations:
|
|
required: true
|