woocommerce/plugins/woocommerce-admin/client/marketplace/components/feedback-modal/feedback-modal.tsx

268 lines
7.5 KiB
TypeScript
Raw Blame History

This file contains ambiguous Unicode characters

This file contains Unicode characters that might be confused with other characters. If you think that this is intentional, you can safely ignore this warning. Use the Escape button to reveal them.

/**
* External dependencies
*/
import { __ } from '@wordpress/i18n';
import { Modal, Button, TextareaControl } from '@wordpress/components';
import { useDispatch } from '@wordpress/data';
import { useContext, useEffect, useState } from '@wordpress/element';
import { recordEvent } from '@woocommerce/tracks';
/**
* Internal dependencies
*/
import './feedback-modal.scss';
import LikertScale from '../likert-scale/likert-scale';
import { MarketplaceContext } from '../../contexts/marketplace-context';
export default function FeedbackModal(): JSX.Element {
const CUSTOMER_EFFORT_SCORE_ACTION = 'marketplace_redesign_2023';
const LOCALSTORAGE_KEY_DISMISSAL_COUNT =
'marketplace_redesign_2023_dismissals'; // Ensure we don't ask for feedback if the
// user's already given feedback or declined to multiple times
const LOCALSTORAGE_KEY_LAST_REQUESTED_DATE =
'marketplace_redesign_2023_last_shown_date'; // Ensure we don't ask for feedback more
// than once per day
const SUPPRESS_IF_DISMISSED_X_TIMES = 1; // If the user dismisses the snackbar this many
// times, stop asking for feedback
const SUPPRESS_IF_AFTER_DATE = '2024-01-01'; // If this date is reached, stop asking for
// feedback
const SNACKBAR_TIMEOUT = 5000; // How long we wait before asking for feedback
const marketplaceContextValue = useContext( MarketplaceContext );
const { isLoading } = marketplaceContextValue;
// Save that we dismissed the dialog or snackbar TODAY so we don't show it again until tomorrow (if ever)
const dismissToday = () =>
localStorage.setItem(
LOCALSTORAGE_KEY_LAST_REQUESTED_DATE,
new Date().toDateString()
);
// Returns the number of times that the request for feedback has been dismissed
const dismissedTimes = () =>
parseInt(
localStorage.getItem( LOCALSTORAGE_KEY_DISMISSAL_COUNT ) || '0',
10
);
// Increment the number of times that the request for feedback has been dismissed
const incrementDismissedTimes = () => {
dismissToday();
localStorage.setItem(
LOCALSTORAGE_KEY_DISMISSAL_COUNT,
`${ dismissedTimes() + 1 }`
);
};
// Dismiss forever (by incrementing the number of dismissals to a high number), e.g. when feedback is provided
const dismissForever = () => {
dismissToday();
localStorage.setItem(
LOCALSTORAGE_KEY_DISMISSAL_COUNT,
`${ SUPPRESS_IF_DISMISSED_X_TIMES }`
);
};
// Returns true if dismissed forever (either by dismissing at least SUPPRESS_IF_DISMISSED_X_TIMES times, or by submitting feedback)
const isDismissedForever = () =>
dismissedTimes() >= SUPPRESS_IF_DISMISSED_X_TIMES;
const [ isOpen, setOpen ] = useState( false );
const [ thoughts, setThoughts ] = useState( '' );
const [ easyToFind, setEasyToFind ] = useState( 0 );
const [ easyToFindValidiationFailed, setEasyToFindValidiationFailed ] =
useState( false );
const [ meetsMyNeeds, setMeetsMyNeeds ] = useState( 0 );
const [ meetsMyNeedsValidiationFailed, setMeetsMyNeedsValidiationFailed ] =
useState( false );
const openModal = () => setOpen( true );
const closeModal = () => {
incrementDismissedTimes();
setOpen( false );
};
const { createNotice } = useDispatch( 'core/notices' );
function showSnackbar() {
createNotice(
'success',
__( 'How easy is it to find an extension?', 'woocommerce' ),
{
type: 'snackbar',
icon: (
<>
<svg
color="#fff"
strokeWidth="1.5"
viewBox="0 0 28.873 8.9823"
style={ { height: '8px', marginLeft: '-7px' } }
>
<path
className="l"
d="m4.1223 1.1216 19.12-0.014142 4.3982 3.38-4.3982 3.38-19.12-0.014142a3.34 3.34 0 0 1-2.39-0.97581 3.37 3.37 0 0 1 0.00707-4.773 3.34 3.34 0 0 1 2.383-0.98288z"
stroke="#fff"
/>
<line
className="l"
x1="6.7669"
x2="6.7669"
y1="7.8533"
y2="1.1216"
stroke="#fff"
/>
<path
className="l"
d="m23.235 1.1146 4.4053 3.3729-4.3982 3.38a6.59 6.59 0 0 1-0.89096-3.3517 6.59 6.59 0 0 1 0.88388-3.4012z"
stroke="#fff"
/>
<line
className="l"
x1="6.7669"
x2="22.323"
y1="4.4875"
y2="4.4875"
stroke="#fff"
/>
</svg>
</>
),
explicitDismiss: true,
onDismiss: incrementDismissedTimes,
actions: [
{
onClick: openModal,
label: 'Give feedback',
},
],
}
);
}
function maybeShowSnackbar() {
// Don't show if we're still loading content
if ( isLoading ) {
return;
}
// Don't show if the user has already given feedback or otherwise suppressed
if ( isDismissedForever() ) {
return;
}
// Don't show if we've already shown today or user has declined today
const today = new Date().toDateString();
if (
today ===
localStorage.getItem( LOCALSTORAGE_KEY_LAST_REQUESTED_DATE )
) {
return;
}
const timer = setTimeout( showSnackbar, SNACKBAR_TIMEOUT );
// Without this, navigating between screens will create a series of snackbars
dismissToday();
return () => {
clearTimeout( timer );
};
}
useEffect( maybeShowSnackbar, [ isLoading ] );
// We don't want the "How easy was it to find an extension?" dialog to appear forever:
const FEEDBACK_DIALOG_CAN_APPEAR =
new Date( SUPPRESS_IF_AFTER_DATE ) > new Date();
if ( ! FEEDBACK_DIALOG_CAN_APPEAR ) {
return <></>;
}
function easyToFindChanged( value: number ) {
setEasyToFindValidiationFailed( false );
setEasyToFind( value );
}
function meetsMyNeedsChanged( value: number ) {
setMeetsMyNeedsValidiationFailed( false );
setMeetsMyNeeds( value );
}
function submit() {
// Validate:
if ( easyToFind === 0 || meetsMyNeeds === 0 ) {
if ( easyToFind === 0 ) setEasyToFindValidiationFailed( true );
if ( meetsMyNeeds === 0 ) setMeetsMyNeedsValidiationFailed( true );
return;
}
// Send event to CES:
recordEvent( 'ces_feedback', {
action: CUSTOMER_EFFORT_SCORE_ACTION,
score: easyToFind,
score_second_question: meetsMyNeeds,
score_combined: easyToFind + meetsMyNeeds,
thoughts,
} );
// Close the modal:
setOpen( false );
// Ensure we don't ask for feedback again:
dismissForever();
}
return (
<>
{ isOpen && (
<Modal
title={ __(
'How easy was it to find an extension?',
'woocommerce'
) }
onRequestClose={ closeModal }
className="woocommerce-marketplace__feedback-modal"
>
<p>
{ __(
'Your feedback will help us create a better experience for people like you! Please tell us to what extent you agree or disagree with the statements below.',
'woocommerce'
) }
</p>
<LikertScale
fieldName="extension_screen_easy_to_find"
title={ __(
'It was easy to find an extension',
'woocommerce'
) }
onValueChange={ easyToFindChanged }
validationFailed={ easyToFindValidiationFailed }
/>
<LikertScale
fieldName="extension_screen_meets_my_needs"
title={ __(
'The Extensions screens functionality meets my needs',
'woocommerce'
) }
onValueChange={ meetsMyNeedsChanged }
validationFailed={ meetsMyNeedsValidiationFailed }
/>
<TextareaControl
label={ __( 'Additional thoughts', 'woocommerce' ) }
value={ thoughts }
onChange={ ( value: string ) => setThoughts( value ) }
/>
<p className="woocommerce-marketplace__feedback-modal-buttons">
<Button
variant="tertiary"
onClick={ closeModal }
text={ __( 'Cancel', 'woocommerce' ) }
/>
<Button
variant="primary"
onClick={ submit }
text={ __( 'Send', 'woocommerce' ) }
/>
</p>
</Modal>
) }
</>
);
}