<p>The basic error screens on a Redbox have different color backgrounds, indicating the problem at a basic level. Credits to @Mordanthanus in the Discord for posting this info.</p>
<ul>
<li><u>Black with white text</u>– Kiosk is booting or updating. Black screens automatically clear themselves when completed, usually 5-15 minutes. Watchdog must be turned on in RBD. · </li>
<li><u>Orange with white text</u>– Kiosk is conducting a partial or full maintenance sync and will reboot to customer screen when complete. · </li>
<li><u>Green with white text</u>– The kiosk engine reports a database access error and places kiosk into maintenance mode. SOFTFILE<i>0x errors. · </i></li>
<li><i><u>Red with white text</u></i>– Machine error alert. Generally requires human intervention but may fix itself during an overnight reboot.</li>
</ul>
<h1>Kiosk Error Codes</h1>
<p>These error codes show on screen in maintenance mode. </p>
<p><code><strong>= 0073CDRR =</strong></code></p>
<p>- MS will always dispatch these due to an EMV error.</p>
<p><code><strong>= 0099CDRR =</strong></code></p>
<p>- Indication that the EMV has failed or been tampered with. Plan on bringing on with you. Alert Irruptions are not field repairable.</p>
<p><code><strong>= 0072CDRR =</strong></code></p>
<p>- EMV disconnected. If a remote reboot doesn’t fix it, a visit is needed.</p>
<p><code><strong>= 0096KRNL =</strong></code></p>
<p>- Kiosk Engine has put up the maintenance view directly</p>
<p><code><strong>= 005PMXA =</strong></code></p>
<p>- Put away max attempts exceeded</p>
<p><code><strong>= 0128VNDR =</strong></code></p>
<p>- Vend door error</p>
<p><code><strong>= INITSYNC =</strong></code></p>
<p>- Initial Sync is currently running</p>
<p><code><strong>= 001ISTG =</strong></code></p>
<p>- ItemStuckInGripper returned by HAL during vend or return</p>
<p><code><strong>= 002OBDT =</strong></code></p>
<p>- ObstructionDetected returned by HAL during vend or return</p>
<p><code><strong>= 003CCFA =</strong></code></p>
<p>- CameraCaptureFailure returned by HAL during vend or return</p>
<p><code><strong>= 004MACH =</strong></code></p>
<p>- MachineError returned by HAL during vend</p>
<p><code><strong>= 006MVFA =</strong></code></p>
<p>- MoveFailure returned by HAL during vend</p>
<p><code><strong>= 0032RSVB =</strong></code></p>
<p>- Reservation pickup could not find the reserved barcodes in stock</p>
<p><code><strong>= RPCSSM =</strong></code></p>
<p>- Session closed to show maintenance during a return</p>
<p><code><strong>= 0048PPBE =</strong></code></p>
<p>- Preposition Picker Basket Empty during checkout</p>
<p>- The kiosk engine reports a database access error and places kiosk into maintenance mode.* Try restarting the kiosk engine, if error persists, send to Level 2 for possible software support escalation.</p>
<p>- The kiosk engine reports a database access error and places kiosk into maintenance mode.* SOFTFILE_02 errors should be sent directly to Software support by Level 1</p>
<p>- The kiosk engine reports a database access error and places kiosk into maintenance mode. Send to level 2 for possible software support escalation.</p>
<p><code><strong>= 0073CDRR =</strong></code></p>
<p>- MS will always dispatch these due to an EMV error.</p>
<p><code><strong>= 0099CDRR =</strong></code></p>
<p>- Indication that the EMV has failed or been tampered with. Plan on bringing on with you. Alert Irruptions are not field repairable.</p>
