diff --git a/manual/troubleshooting.html b/manual/troubleshooting.html index 6d69a5f..cf44c6d 100644 --- a/manual/troubleshooting.html +++ b/manual/troubleshooting.html @@ -2,7 +2,7 @@ title: Troubleshooting / Error Codes description: published: true -date: 2024-11-10T07:55:52.973Z +date: 2024-11-10T08:02:58.175Z tags: editor: code dateCreated: 2024-10-21T14:16:14.709Z @@ -59,10 +59,10 @@ dateCreated: 2024-10-21T14:16:14.709Z
- HAL Services are not running.
= HALSTS-043 =
- One of the following conditions are read:
-1) Vend Door Open
+1) The Door is open and the two door sensors (switches) are not pressed in.
2) Gripper Obstructed (Fingers not retracted, Track not Closed, Sensors 1 or 6 on)
3) Motion Controller Communication error (unable to communicate to Arcus/Proteus)
-4) Door sensors aren’t properly closed, or someone opened the kiosk while picker or drum were moving.
+= SOFTFILE_01 =
- The kiosk engine reports a database access error and places kiosk into maintenance mode.* Try restarting the kiosk engine, if error persists, send to Level 2 for possible software support escalation.
= SOFTFILE_02 =