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docs: update manual/troubleshooting

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title: Troubleshooting / Error Codes
description:
published: true
date: 2024-12-06T14:46:57.021Z
date: 2024-12-08T01:59:51.328Z
tags:
editor: ckeditor
dateCreated: 2024-10-21T14:16:14.709Z
@ -80,9 +80,7 @@ dateCreated: 2024-10-21T14:16:14.709Z
<h2>Locating the Power Button on Premio Computers</h2>
<p>On Premio computers, the power button is discreet and may not be immediately visible. It is located on the back of the unit, near the I/O panel. Look for a small button close to the I/O LEDs (typically used to indicate network or drive activity). Pressing this button will power on the computer, allowing access to the BIOS to re-enable the autoboot setting if needed.</p>
<p>Note: Once the autoboot on power setting is re-enabled in the BIOS, the computer should resume automatic boot-up on power connection, as originally configured.</p>
<p>&nbsp;</p>
<h2>Kiosk not showing titles despite having inventory</h2>
<p>If the start screen is blank (no carousel with titles), and the Rental screen is not showing any titles except for replacement cases despite having inventory data, you will need to change the kiosk date and time into the past. The reason for this issue is currently unknown, but it may be caused from clearing the CMOS.</p>
<p>&nbsp;</p>
<h2>Kiosk not showing titles</h2>
<p>If the start screen is blank (no carousel with titles), and no titles are shown on the Rental screen, you may have “Closed” your kiosk, this clears the inventory in the kiosk and results in no products being in stock. An inventory sync should resolve this.</p>
<h2>Kiosk Not Showing Titles</h2>
<p>If the Start screen is blank (no carousel with titles), and no titles are shown on the Rental screen, you may have accidentally “closed” your kiosk. This setting is found in the Redbox Desktop and clears the inventory in the kiosk, resulting in no products being in stock. To resolve this, login to Field Maintenance and look for the Inventory Sync option. This will allow you to schedule a sync of your inventory, which usually takes about 3-4 hours to complete. After the sync is complete, you should be able to view your available titles.</p>
<h2>Kiosk Not Showing Titles Despite Having Inventory</h2>
<p>If the Start screen is blank (no carousel with titles), and the Rental screen is not showing any titles (except for replacement cases) despite having inventory data, this is likely because of an incorrect date and time on your kiosk's computer. This often happens after resetting your CMOS, likely because the system date is cleared. If you've disconnected your kiosk from the internet, your computer won't be able to get the correct date and time for your time zone, hence why it's set to an old date (like 2009). Luckily, the fix is easy: just enter your Date and Time settings and manually update the information. Then, restart your kiosk, and you should be good to go!</p>