The basic error screens on a Redbox have different color backgrounds, indicating the problem at a basic level. Credits to @mordanthanus in the Discord for posting this info.
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Black with white text – Kiosk is booting or updating. Black screens automatically clear themselves when completed, usually 5-15 minutes. Watchdog must be turned on for this screen to disappear. Watchdog can be turned on or off through the Redbox Desktop.
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Black with white text – Kiosk is booting or updating. Black screens automatically clear themselves when completed, usually 5-15 minutes. Watchdog must be turned on for this screen to disappear. Watchdog can be turned on or off through the Redbox Desktop.
Red with white text – Machine error alert. Check error codes further down on the page. Generally requires human intervention but may fix itself during an overnight reboot.
Orange with white text – Kiosk is conducting a partial or full maintenance sync and will reboot to customer screen when complete.
Green with white text – The kiosk engine reports a database access error and places kiosk into maintenance mode. SOFTFILE0x errors.
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Below are pictures of the error screens. Credits to @.jandajanda for these pics also posted in the Discord
1) The Door is open and the two door sensors (switches) are not pressed in.
2) Gripper Obstructed (Fingers not retracted, Track not Closed, Sensors 1 or 6 on)
3) Motion Controller Communication error (unable to communicate to Arcus/Proteus)
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4) Door sensors aren’t properly closed, or someone opened the kiosk while picker or drum were moving.
= SOFTFILE_01 =
- The kiosk engine reports a database access error and places kiosk into maintenance mode.* Try restarting the kiosk engine, if error persists, send to Level 2 for possible software support escalation.
