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docs: update manual/quirks

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title: Known Quirks / Bugs title: Known Quirks / Bugs
description: description:
published: true published: true
date: 2024-10-24T13:02:37.459Z date: 2024-12-01T23:51:54.420Z
tags: tags:
editor: ckeditor editor: ckeditor
dateCreated: 2024-10-21T14:16:42.966Z dateCreated: 2024-10-21T14:16:42.966Z
@ -14,8 +14,8 @@ dateCreated: 2024-10-21T14:16:42.966Z
<p>One potential route is using a DisplayPort to DVI cable or adapter and re-running the cable through the harness to the door if your VGA cable doesn't work. <strong>Note that Windows will take forever to boot the first time you do this</strong>, so give it 10-20 minutes before you give up and reset everything. It will seem like it's frozen, but it's not. If your disk activity light is out and the keyboard isn't responding, something may have went wrong.</p> <p>One potential route is using a DisplayPort to DVI cable or adapter and re-running the cable through the harness to the door if your VGA cable doesn't work. <strong>Note that Windows will take forever to boot the first time you do this</strong>, so give it 10-20 minutes before you give up and reset everything. It will seem like it's frozen, but it's not. If your disk activity light is out and the keyboard isn't responding, something may have went wrong.</p>
<p>&nbsp;</p> <p>&nbsp;</p>
<h1>Titles Missing In Redbox Engine</h1> <h1>Titles Missing In Redbox Engine</h1>
<p>Kiosks have been reported to have issues where the titles in the engine disappear. The cause for this is still TBD. However following the steps below should fix the unit to working order.</p> <p>Kiosks have been reported to have issues where the titles in the engine disappear. The cause for this is still TBD. However, following the steps below should fix the unit to working order.</p>
<ol> <ol>
<li>Locate the profile.data files modified date. This file will be located in <code><strong>C:\Program Files\REDS\KioskEngine\Data\profile.data</strong></code></li> <li>Locate the profile.data files modified date. This file will be located in <code><strong>C:\Program Files\REDS\KioskEngine\Data\profile.data</strong></code></li>
<li>Set the time and date of the machine to a date shortly after the modified date on the profile.data (Ex if the modified data is 7/23/24 set the date to mid September 09/25/24)</li> <li>Set the time and date of the machine to a date shortly after the modified date on the profile.data (Ex if the modified data is 7/23/24 set the date to mid-September 09/25/24)</li>
</ol> </ol>