diff --git a/manual/troubleshooting.html b/manual/troubleshooting.html index 3356f99..11ee561 100644 --- a/manual/troubleshooting.html +++ b/manual/troubleshooting.html @@ -2,7 +2,7 @@ title: Troubleshooting / Error Codes description: published: true -date: 2024-11-10T18:39:19.791Z +date: 2024-12-01T23:48:59.360Z tags: editor: ckeditor dateCreated: 2024-10-21T14:16:14.709Z @@ -26,7 +26,7 @@ dateCreated: 2024-10-21T14:16:14.709Z
= 0073CDRR =
- MS will always dispatch these due to an EMV error.
= 0099CDRR =
- Indication that the EMV has failed or been tampered with. Plan on bringing on with you. Alert Irruptions are not field repairable.
+- Indication that the EMV has failed or been tampered with. Plan on bringing one with you. Alert Irruptions are not field repairable.
= 0072CDRR =
- EMV disconnected. If a remote reboot doesn’t fix it, a visit is needed.
= 0096KRNL =
= HALSVCNR =
- HAL Services are not running.
= HALSTS-043 =
- One of the following conditions are read:
+- One of the following conditions are met:
1) The Door is open and the two door sensors (switches) are not pressed in.
2) Gripper Obstructed (Fingers not retracted, Track not Closed, Sensors 1 or 6 on)
3) Motion Controller Communication error (unable to communicate to Arcus/Proteus)
-4) Door sensors aren’t properly closed, or someone opened the kiosk while picker or drum were moving.
+4) Door sensors aren’t properly closed, or someone opened the kiosk while the picker or drum was moving.
= SOFTFILE_01 =
- The kiosk engine reports a database access error and places kiosk into maintenance mode.* Try restarting the kiosk engine, if error persists, send to Level 2 for possible software support escalation.
+- The kiosk engine reports a database access error and places the kiosk into maintenance mode.* Try restarting the kiosk engine; if the error persists, send it to Level 2 for possible software support escalation.
= SOFTFILE_02 =
- The kiosk engine reports a database access error and places kiosk into maintenance mode.* SOFTFILE_02 errors should be sent directly to Software support by Level 1
+- The kiosk engine reports a database access error and places the kiosk into maintenance mode.* SOFTFILE_02 errors should be sent directly to Software support by Level 1
= SOFTFILE_03 =
- The kiosk engine reports a database access error and places kiosk into maintenance mode. Send to level 2 for possible software support escalation.
+- The kiosk engine reports a database access error and places the kiosk into maintenance mode. Send to level 2 for possible software support escalation.
= 0073CDRR =
- MS will always dispatch these due to an EMV error.
= 0099CDRR =