diff --git a/manual/troubleshooting.html b/manual/troubleshooting.html index 3356f99..11ee561 100644 --- a/manual/troubleshooting.html +++ b/manual/troubleshooting.html @@ -2,7 +2,7 @@ title: Troubleshooting / Error Codes description: published: true -date: 2024-11-10T18:39:19.791Z +date: 2024-12-01T23:48:59.360Z tags: editor: ckeditor dateCreated: 2024-10-21T14:16:14.709Z @@ -26,7 +26,7 @@ dateCreated: 2024-10-21T14:16:14.709Z

= 0073CDRR =

- MS will always dispatch these due to an EMV error.

= 0099CDRR =

-

- Indication that the EMV has failed or been tampered with. Plan on bringing on with you. Alert Irruptions are not field repairable.

+

- Indication that the EMV has failed or been tampered with. Plan on bringing one with you. Alert Irruptions are not field repairable.

= 0072CDRR =

- EMV disconnected. If a remote reboot doesn’t fix it, a visit is needed.

= 0096KRNL =

@@ -58,17 +58,17 @@ dateCreated: 2024-10-21T14:16:14.709Z

= HALSVCNR =

- HAL Services are not running.

= HALSTS-043 =

-

- One of the following conditions are read: 

+

- One of the following conditions are met: 

1) The Door is open and the two door sensors (switches) are not pressed in.  

2) Gripper Obstructed (Fingers not retracted, Track not Closed, Sensors 1 or 6 on) 

3) Motion Controller Communication error (unable to communicate to Arcus/Proteus) 

-

4) Door sensors aren’t properly closed, or someone opened the kiosk while picker or drum were moving.

+

4) Door sensors aren’t properly closed, or someone opened the kiosk while the picker or drum was moving.

= SOFTFILE_01 =

-

- The kiosk engine reports a database access error and places kiosk into maintenance mode.* Try restarting the kiosk engine, if error persists, send to Level 2 for possible software support escalation.

+

- The kiosk engine reports a database access error and places the kiosk into maintenance mode.* Try restarting the kiosk engine; if the error persists, send it to Level 2 for possible software support escalation.

= SOFTFILE_02 =

-

- The kiosk engine reports a database access error and places kiosk into maintenance mode.* SOFTFILE_02 errors should be sent directly to Software support by Level 1

+

- The kiosk engine reports a database access error and places the kiosk into maintenance mode.* SOFTFILE_02 errors should be sent directly to Software support by Level 1

= SOFTFILE_03 =

-

- The kiosk engine reports a database access error and places kiosk into maintenance mode. Send to level 2 for possible software support escalation.

+

- The kiosk engine reports a database access error and places the kiosk into maintenance mode. Send to level 2 for possible software support escalation.

= 0073CDRR =

- MS will always dispatch these due to an EMV error.

= 0099CDRR =