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docs: update manual/quirks

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title: Known Quirks / Bugs title: Known Quirks / Bugs
description: description:
published: true published: true
date: 2025-01-06T00:07:08.826Z date: 2025-01-06T00:54:03.376Z
tags: tags:
editor: ckeditor editor: ckeditor
dateCreated: 2024-10-21T14:16:42.966Z dateCreated: 2024-10-21T14:16:42.966Z
@ -10,7 +10,7 @@ dateCreated: 2024-10-21T14:16:42.966Z
<h1>Extremely Laggy UI</h1> <h1>Extremely Laggy UI</h1>
<p>Some kiosks come configured with their GPU drivers disabled. This results in the user interface being exceptionally slow and choppy. Animations will stutter and tear, and overall it looks quite bad.</p> <p>Some kiosks come configured with their GPU drivers disabled. This results in the user interface being exceptionally slow and choppy. Animations will stutter and tear, and overall it looks quite bad.</p>
<p>You can attempt to fix this by simply turning on the GPU drivers in Device Manager, accessible via <a href="/kioskengine/redbox-desktop">Redbox Desktop</a>. Techs have noted that this may not work and the device will simply not boot until you enter safe mode, though this doesn't appear to strictly be the case.</p> <p>You can attempt to fix this by simply turning on the GPU drivers in Device Manager, accessible via <a href="/kioskengine/redbox-desktop">Redbox Desktop</a>. Techs have noted that this may not work and the device will simply not boot until you enter safe mode, though this doesn't appear to strictly be the case, and is worth trying.</p>
<p>One potential route is using a DisplayPort to DVI cable or adapter and re-running the cable through the harness to the door if your VGA cable doesn't work. <strong>Note that Windows will take forever to boot the first time you do this</strong>, so give it 10-20 minutes before you give up and reset everything. It will seem like it's frozen, but it's not. If your disk activity light is out and the keyboard isn't responding, something may have went wrong.</p> <p>One potential route is using a DisplayPort to DVI cable or adapter and re-running the cable through the harness to the door if your VGA cable doesn't work. <strong>Note that Windows will take forever to boot the first time you do this</strong>, so give it 10-20 minutes before you give up and reset everything. It will seem like it's frozen, but it's not. If your disk activity light is out and the keyboard isn't responding, something may have went wrong.</p>
<p>&nbsp;</p> <p>&nbsp;</p>
<h1>Titles Missing In Redbox Engine</h1> <h1>Titles Missing In Redbox Engine</h1>
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</ol> </ol>
<p>&nbsp;</p> <p>&nbsp;</p>
<h1>No Internet on Cellular Modem SIM</h1> <h1>No Internet on Cellular Modem SIM</h1>
<p>Most, if not all, cellular modems come with Verizon 4G LTE plans. Over time, these SIM cards may become inactive or have already stopped working, rendering the cellular modem unusable. To restore functionality, you will need to replace the inactive SIM card with either an active one or a SIM card compatible with Verizon.</p> <p>Most cellular modems come with Verizon 4G LTE plans, a limited amount instead have T-Mobile plans. Over time, these SIM cards may become inactive or have already stopped working, rendering the cellular modem unusable. To restore functionality, you will need to replace the inactive SIM card with either an active one or a SIM card compatible with Verizon.</p>
<p>You have the following options:</p> <p>You have the following options:</p>
<ol> <ol>
<li>Disconnect the Ethernet cable—usually the black one—from the back of the computer, and connect your own Ethernet cable directly to your home router or switch (you could also purchase a WiFi extender with Ethernet capabilities and plug it directly into the LAN port).</li> <li>Disconnect the Ethernet cable—usually the black one—from the back of the computer, and connect your own Ethernet cable directly to your home router or switch (you could also purchase a WiFi extender with Ethernet capabilities and plug it directly into the LAN port).</li>