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docs: update manual/troubleshooting

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title: Troubleshooting / Error Codes
description:
published: true
date: 2024-10-31T16:24:32.684Z
date: 2024-11-10T07:54:52.426Z
tags:
editor: ckeditor
dateCreated: 2024-10-21T14:16:14.709Z
@ -11,9 +11,9 @@ dateCreated: 2024-10-21T14:16:14.709Z
<h2>Kiosk Error Screens</h2>
<p>The basic error screens on a Redbox have different color backgrounds, indicating the problem at a basic level. Credits to @mordanthanus in the Discord for posting this info.</p>
<ul>
<li><u>Black with white text</u> – Kiosk is booting or updating. Black screens automatically clear themselves when completed, usually 5-15 minutes. Watchdog must be turned on in RBD. ·</li>
<li><u>Orange with white text</u> – Kiosk is conducting a partial or full maintenance sync and will reboot to customer screen when complete. ·</li>
<li><u>Green with white text</u> – The kiosk engine reports a database access error and places kiosk into maintenance mode. SOFTFILE<i>0x errors. ·&nbsp;</i></li>
<li><u>Black with white text</u> – Kiosk is booting or updating. Black screens automatically clear themselves when completed, usually 5-15 minutes. Watchdog must be turned on for this screen to disappear. Watchdog can be turned on or off through the Redbox Desktop.&nbsp;</li>
<li><u>Orange with white text</u> – Kiosk is conducting a partial or full maintenance sync and will reboot to customer screen when complete.</li>
<li><u>Green with white text</u> – The kiosk engine reports a database access error and places kiosk into maintenance mode. SOFTFILE<i>0x errors.&nbsp;</i></li>
<li><i><u>Red with white text</u></i> – Machine error alert. Generally requires human intervention but may fix itself during an overnight reboot.</li>
</ul>
<p>Below are pictures of the error screens. Credits to @.jandajanda for these pics also posted in the Discord</p>