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docs: update manual/troubleshooting

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title: Troubleshooting / Error Codes title: Troubleshooting / Error Codes
description: description:
published: true published: true
date: 2024-10-23T21:16:01.326Z date: 2024-10-23T21:23:12.434Z
tags: tags:
editor: ckeditor editor: ckeditor
dateCreated: 2024-10-21T14:16:14.709Z dateCreated: 2024-10-21T14:16:14.709Z
--> -->
<h1>Kiosk Error Screens</h1> <h1>Kiosk Error Screens</h1>
<p>The basic error screens on a Redbox have different color backgrounds, indicating the problem at a basic level. Credits to @Mordanthanus in the Discord for posting this info.</p> <p>The basic error screens on a Redbox have different color backgrounds, indicating the problem at a basic level. Credits to @mordanthanus in the Discord for posting this info.</p>
<ul> <ul>
<li><u>Black with white text</u> – Kiosk is booting or updating. Black screens automatically clear themselves when completed, usually 5-15 minutes. Watchdog must be turned on in RBD. ·&nbsp;</li> <li><u>Black with white text</u> – Kiosk is booting or updating. Black screens automatically clear themselves when completed, usually 5-15 minutes. Watchdog must be turned on in RBD. ·</li>
<li><u>Orange with white text</u> – Kiosk is conducting a partial or full maintenance sync and will reboot to customer screen when complete. ·&nbsp;</li> <li><u>Orange with white text</u> – Kiosk is conducting a partial or full maintenance sync and will reboot to customer screen when complete. ·</li>
<li><u>Green with white text</u> – The kiosk engine reports a database access error and places kiosk into maintenance mode. SOFTFILE<i>0x errors. ·&nbsp;</i></li> <li><u>Green with white text</u> – The kiosk engine reports a database access error and places kiosk into maintenance mode. SOFTFILE<i>0x errors. ·&nbsp;</i></li>
<li><i><u>Red with white text</u></i> – Machine error alert. Generally requires human intervention but may fix itself during an overnight reboot.</li> <li><i><u>Red with white text</u></i> – Machine error alert. Generally requires human intervention but may fix itself during an overnight reboot.</li>
</ul> </ul>
<p>Below are pictures of the error screens. Credits to @.jandajanda for these pics also posted in the Discord</p>
<figure class="image image_resized" style="width:26.41%;"><img src="/red-error.jpg"></figure>
<figure class="image image_resized" style="width:28.21%;"><img src="/orange-error.jpg"></figure>
<figure class="image image_resized" style="width:22.69%;"><img src="/green-error.jpg"></figure>
<figure class="image image_resized" style="width:32.4%;"><img src="/black-error.jpg"></figure>
<h1>Kiosk Error Codes</h1> <h1>Kiosk Error Codes</h1>
<p>These error codes show on screen in maintenance mode.&nbsp;</p> <p>These error codes show on screen in maintenance mode. Credits to @mordanthanus in the Discord for posting this info.</p>
<p><code><strong>= 0073CDRR =</strong></code></p> <p><code><strong>= 0073CDRR =</strong></code></p>
<p>- MS will always dispatch these due to an EMV error.</p> <p>- MS will always dispatch these due to an EMV error.</p>
<p><code><strong>= 0099CDRR =</strong></code></p> <p><code><strong>= 0099CDRR =</strong></code></p>