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docs: update manual/quirks

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title: Known Quirks / Bugs title: Known Quirks / Bugs
description: description:
published: true published: true
date: 2024-12-01T23:51:54.420Z date: 2024-12-03T19:10:08.069Z
tags: tags:
editor: ckeditor editor: ckeditor
dateCreated: 2024-10-21T14:16:42.966Z dateCreated: 2024-10-21T14:16:42.966Z
@ -19,3 +19,12 @@ dateCreated: 2024-10-21T14:16:42.966Z
<li>Locate the profile.data files modified date. This file will be located in <code><strong>C:\Program Files\REDS\KioskEngine\Data\profile.data</strong></code></li> <li>Locate the profile.data files modified date. This file will be located in <code><strong>C:\Program Files\REDS\KioskEngine\Data\profile.data</strong></code></li>
<li>Set the time and date of the machine to a date shortly after the modified date on the profile.data (Ex if the modified data is 7/23/24 set the date to mid-September 09/25/24)</li> <li>Set the time and date of the machine to a date shortly after the modified date on the profile.data (Ex if the modified data is 7/23/24 set the date to mid-September 09/25/24)</li>
</ol> </ol>
<p>&nbsp;</p>
<h1>No Internet on Cellular Modem SIM</h1>
<p>Most, if not all, cellular modems come with Verizon 4G LTE plans. Over time, these SIM cards may become inactive or have already stopped working, rendering the cellular modem unusable. To restore functionality, you will need to replace the inactive SIM card with either an active one or a SIM card compatible with Verizon.</p>
<p>You have the following options:</p>
<ol>
<li>Disconnect the Ethernet cable—usually the black one—from the back of the computer, and connect your own Ethernet cable directly to the router or switch.</li>
<li>Install a PCIe wireless network card and connect to your home Wi-Fi.</li>
<li>Replace the old SIM card with another Verizon SIM card, or use a prepaid plan compatible with Verizon. (If choosing a prepaid plan, you will need the IMEI information from the cellular modem and a SIM kit.)</li>
</ol>