Merge 2524063031 into 89a9132406

glossary.md

@@ -2,14 +2,15 @@
 title: Terminology Glossary
 description: 
 published: true
-date: 2024-10-23T10:13:21.189Z
+date: 2024-10-24T01:49:45.020Z
 tags: 
 editor: markdown
 dateCreated: 2024-10-21T10:57:55.491Z
 ---
 
 # VMZ
-Vertical Merchandise Zone. On most units, the rotating carousel will have two posts of a noticable color (often yellow) to signify this zone. Intended for loading new discs into the unit.
+Vertical Merchandise Zone. On most units, the rotating carousel will have two posts of a noticable color (often yellow) to signify this zone. Intended for loading new discs into the unit. The VMZ was added in place of the QLM (Quick Load Module) in kiosks with an additional (8th) deck for merchandising and added a small shallow plastic bin at the bottom of the kiosk to collect disks.
+
 
 # HAL
 Hardware Abstraction Layer. In essence, a system used to interact with all of the physical hardware in the kiosk. Runs motors to turn carousel, run the picker up and down, and interfaces with all sensors inside each assembly. Also can control ventilation / air conditioning systems in some kiosks.
@@ -18,7 +19,7 @@ Hardware Abstraction Layer. In essence, a system used to interact with all of th
 Kiosk Function Check
 
 # QLM
-Unsure what this acronym means, but it appears to refer to the original method of loading/unloading Redbox kiosks back when the company was young. A door near the floor of the unit was used to load/unload discs from the unit.
+Quick Load Module. A red door located on bottom of the unit used to load/unload disks. This was later replaced with the VMZ.
 
 # Thins
 Discs that are scheduled to be removed from the kiosk. Think of it in terms of "thinning the herd"

hardware.md

@@ -2,7 +2,7 @@
 title: Hardware Overview
 description: 
 published: true
-date: 2024-10-23T16:31:25.944Z
+date: 2024-11-09T05:01:15.175Z
 tags: 
 editor: markdown
 dateCreated: 2024-10-21T03:34:51.578Z
@@ -31,6 +31,16 @@ This page is extremely WIP. If you have a kiosk or know of additional hardware v
       - Known to cause fires, should be removed before use
     - Stego CR027 Heater
       - Plenty reliable according to employees
+## Outdoor (17" Screen)
+  - Model: DVD-OT
+  - Part Number: Outdoor_Kiosk17
+  - Heating/Cooling unit
+  	- IceQube IQ2200VS and control panel
+      - Known to cause fires, should be removed before use
+    - Stego CR027 Heater
+    
+# Paint
+The paint officially used by Redbox to refurbish kiosks is "B66R11038 DTM Acrylic Gloss Color Safety Red" which can generally be found most places that stock paint. It's recommended to remove any rust via sanding and paint over it with "B66A50 DTM Bonding Primer" before using the red paint.
 
 # Computers
 
@@ -59,6 +69,7 @@ This page is extremely WIP. If you have a kiosk or know of additional hardware v
   - 250GB HDD
 
 ## Premio
+
 - M2H6V1
    - PN: RDBX01186-01 Rev B
    - MoBo: MSI H61M-P32/W8
@@ -67,13 +78,22 @@ This page is extremely WIP. If you have a kiosk or know of additional hardware v
    - Intel i3 3220 @ 3.30GHz
    - Windows 7 Embedded SP1
    - BIOS Version: E7788IZ1 V10.25B8
+- M2H11OV1
+   - PN: 259474-03 Rev C
+   - MoBo: MSI H110M-PRO-VHL
+   - 500GB WD500LPLX
+   - 4GB RAM
+   - Intel i3 6100 @ 3.70GHz
+   - unknown BIOS
+   - 1x HDMI & 2x USB 3 ports
    
+Both units have a power button located above on the I/O panel, it's a black discreet button.
  # Components
  ## Touch Screen
  - Kristel Displays (from outdoor kiosk) 15"
     - Product # 259420
     - Model LCD15-042A
-    - LCD Panel Model: UNKNOWN
+    - LCD Panel Model: Sharp LQ150X1LG91
     - Max Resolution: UNKNOWN
  - Kristel Displays (from Walmart kiosk) 15" Outdoor TS
     - Product # RDBX00923
@@ -85,15 +105,34 @@ This page is extremely WIP. If you have a kiosk or know of additional hardware v
     - Model LCD15-026D
     - LCD Panel Model: UNKNOWN
     - Max Resolution: 1024x768 @ 75Hz
+   
 ## Carousel
- - Vekta PK Series Steppers
- - Arcus Proteu USB Stepper Controller
+ - Vexta 5-Phase Driver
+    - Product # RKD514H-A-A11 / RKD514H-A-A6
+    - Model RKD514L-A / RKD514H-A
+    - Sticker # 091200M8ZX / 091200M8ZW
+    ![vexta-5-phase-driver.jpg](/hardware/vexta-5-phase-driver.jpg)
+   
+ - Vexta PK Series Steppers
+ 		![vexta-PK564AW-A94-label.jpg](/hardware/vexta-PK564AW-A94-label.jpg)
+    ![vexta-pl596aw1-ai7-stepping-motor-horizontal.jpg](/hardware/vexta-pl596aw1-ai7-stepping-motor-horizontal.jpg)
+   
+ - Arcus Proteus USB Stepper Controller
+
 ## Credit Card Reader
  - Ingenico iUC285
  ![ingenico_iuc285.png](/ingenico_iuc285.png)
+
 ## Modems
 - Cradlepoint IBR650LPE Netcloud
+![img_1393.jpg](/img_1393.jpg)
+![img_1394.jpg](/img_1394.jpg)
 - Creadlepoint IBR200
+
+To access the admin interface connect to the modem, head to 192.168.0.1 and when prompted for your password use the default password on the back of the modem. You may need to do a factory reset by pushing in the recessed reset button on the ethernet-port-side of the modem to deprovision the modem and make it accessible with the default credentials.
+
+If you're having issues getting into the unit after a factory reset, try removing the SIM during the reset process. You can put the SIM back in once it's unprovisioned.
+
 ## Power Distribution Unit
 - APC Line-R 1200VA Automatic Voltage Regulator
 
@@ -109,5 +148,12 @@ This page is extremely WIP. If you have a kiosk or know of additional hardware v
 - AUX I/O Controller
    - PCB #DVD-25-000-04 7/25/06
 ![aux-io-controller-board.jpg](/hardware/aux-io-controller-board.jpg)
+
+- Arcus Proteus XES (Carousel/Gripper Z-Axis)
+  - Serial #202-SOL-112211-0987
+  - PCB "PROTEUS USB2EX Rev. D6"
+
+![proteus2ex-board-rev-d6-bare.jpg](/hardware/proteus2ex-board-rev-d6-bare.jpg)
+
 ## Lock
 ![Locked Lock from within a kiosk](/locked_lock.jpg "Locked lock from within a kiosk")

hardware/kiosk-removal.html

@@ -2,7 +2,7 @@
 title: Kiosk Removal Tips
 description: 
 published: true
-date: 2024-10-22T04:11:25.496Z
+date: 2024-10-24T02:10:04.803Z
 tags: 
 editor: ckeditor
 dateCreated: 2024-10-21T11:40:57.586Z
@@ -51,4 +51,4 @@ dateCreated: 2024-10-21T11:40:57.586Z
 <p>Do not attempt to remove the discs at the store the kiosk is hosted at - this is likely to disrupt the store's customers or employees and could create a problem. Once you're</p>
 <h1>Air Conditioner Removal</h1>
 <p>Do not attempt to remove the A/C Unit at the store the kiosk is hosted at.</p>
-<p>todo: info (will be added 10/23/2024 at approx 2:00 PM EST)</p>
+<p>todo: info (will be added on/before 10/25/2024)</p>

hardware/parts.html

@@ -2,7 +2,7 @@
 title: Replacement Parts
 description: 
 published: true
-date: 2024-10-23T12:35:41.882Z
+date: 2024-10-27T23:44:52.915Z
 tags: 
 editor: ckeditor
 dateCreated: 2024-10-21T13:42:15.243Z
@@ -22,5 +22,15 @@ dateCreated: 2024-10-21T13:42:15.243Z
 <h2>Picker Belts</h2>
 <p>Per measurements, the belt is 0.177" in diameter and 16.5" in circumference</p>
 <p>Replacement Options:</p>
-<p>(Unconfirmed) <a href="https://www.mcmaster.com/catalog/130/1329/3044K605">McMaster-Carr 3044k605</a>:&nbsp;</p>
+<p>(Confirmed) <a href="https://www.mcmaster.com/catalog/130/1329/3044K605">McMaster-Carr 3044k605</a>:&nbsp;</p>
+<p>Note: this isn't an EXACT replacement for the Redbox ones but appears to work.&nbsp;</p>
+<p>Differences Observed:&nbsp;</p>
+<ul>
+  <li>Harder material</li>
+  <li>Bigger cross sectional diameter</li>
+  <li>Clear&nbsp;</li>
+</ul>
+<figure class="image image_resized" style="width:24.72%;"><img src="/picker replacement belt.jpg">
+  <figcaption>Replacement Round Belts Installed</figcaption>
+</figure>
 <figure class="image image_resized" style="width:26.14%;"><img src="/disc picker.jpg"></figure>

home.html

@@ -2,14 +2,14 @@
 title: Welcome to redbox.wiki
 description: 
 published: true
-date: 2024-10-21T13:40:49.418Z
+date: 2024-10-27T14:19:34.230Z
 tags: 
 editor: ckeditor
 dateCreated: 2024-10-17T11:56:34.169Z
 -->
 
 <h1>Hello Tinkerers and Preservationists!&nbsp;</h1>
-<p>Welcome to redbox.wikii! This is a safe place to store knowledge about Redbox kiosks and the various odd details you may encounter.</p>
+<p>Welcome to redbox.wiki! This is a safe place to store knowledge about Redbox kiosks and the various odd details you may encounter.</p>
 <p>This wiki is synced with a <a href="https://github.com/unRedbox/Wiki">GitHub repo</a> to ensure the information will always be available, even if this website goes down.</p>
 <h1>Contributing</h1>
 <p>Check out our <a href="/contributing">Before You Contribute</a> page before you do anything. Otherwise, you can login with a Discord account that's joined the <a href="https://discord.gg/U2khe336MK">Redbox Tinkering Discord</a> to edit.</p>

kiosk-locator.html

@@ -0,0 +1,13 @@
+<!--
+title: Kiosk Locater
+description: A map and form of current and former kiosks.
+published: true
+date: 2024-10-28T23:04:15.772Z
+tags: tools
+editor: code
+dateCreated: 2024-10-28T23:02:21.053Z
+-->
+
+<h1>Kiosk Locator</h1>
+<p>If you know the disposition of a kiosk, please enter the info in <a href="https://airtable.com/appY6Pb4rOr2cgo1c/pagfXK9FMUSHO36G5/form">the form<a/>.</p>
+<a href="https://www.google.com/maps/d/embed?mid=1ZnfCd-YsYZHr5B_jKEfs5MmTgar7ntc&ehbc=2E312">The map</a>

kioskengine.html

@@ -2,7 +2,7 @@
 title: Kiosk Engine
 description: 
 published: true
-date: 2024-10-21T17:14:46.345Z
+date: 2024-10-28T02:00:58.531Z
 tags: 
 editor: ckeditor
 dateCreated: 2024-10-21T11:42:08.286Z
@@ -25,8 +25,6 @@ dateCreated: 2024-10-21T11:42:08.286Z
 <p>From anywhere (assuming the application is responding and kiosk is initialized), you can use the key combo <code>CTRL + ALT + ENTER</code> to access a Redbox Control Panel Login panel. Kiosks in OfflineMode allow use of any credentials to login.&nbsp;</p>
 <p>If login succeeds, you will be sent to the <a href="/kioskengine/redbox-desktop">Redbox Desktop</a>.</p>
 <h2>“Select Resource Bundle” Menu via Keyboard</h2>
-<p>There is a way to open a menu that allows selecting “Resource Bundles” without the use of a discrete chain of keyboard combinations or UI interactions. The way to open this is unknown as of now, though it should be easy to figure out.</p>
-<figure class="image image_resized" style="width:35.78%;"><img src="/kioskengine/sel-resource-bundle.png">
-  <figcaption>Example of the menu - only screenshot available</figcaption>
-</figure>
+<p>There is a way to open a menu that allows selecting “Resource Bundles” without the use of a discrete chain of keyboard combinations or UI interactions. You can access this menu by pressing the <code>`</code> key on a keyboard.</p>
+<figure class="image image_resized" style="width:48.03%;"><img src="/kioskengine/select-resource-bundle.png"></figure>
 <p>&nbsp;</p>

manual/quirks.html

@@ -2,7 +2,7 @@
 title: Known Quirks / Bugs
 description: 
 published: true
-date: 2024-10-21T17:41:41.155Z
+date: 2024-10-24T13:02:37.459Z
 tags: 
 editor: ckeditor
 dateCreated: 2024-10-21T14:16:42.966Z
@@ -12,3 +12,10 @@ dateCreated: 2024-10-21T14:16:42.966Z
 <p>Some kiosks come configured with their GPU drivers disabled. This results in the user interface being exceptionally slow and choppy. Animations will stutter and tear, and overall it looks quite bad.</p>
 <p>You can attempt to fix this by simply turning on the GPU drivers in Device Manager, accessible via <a href="/kioskengine/redbox-desktop">Redbox Desktop</a>. Techs have noted that this may not work and the device will simply not boot until you enter safe mode, though this doesn't appear to strictly be the case.</p>
 <p>One potential route is using a DisplayPort to DVI cable or adapter and re-running the cable through the harness to the door if your VGA cable doesn't work. <strong>Note that Windows will take forever to boot the first time you do this</strong>, so give it 10-20 minutes before you give up and reset everything. It will seem like it's frozen, but it's not. If your disk activity light is out and the keyboard isn't responding, something may have went wrong.</p>
+<p>&nbsp;</p>
+<h1>Titles Missing In Redbox Engine</h1>
+<p>Kiosks have been reported to have issues where the titles in the engine disappear. The cause for this is still TBD. However following the steps below should fix the unit to working order.</p>
+<ol>
+  <li>Locate the profile.data files modified date. This file will be located in <code><strong>C:\Program Files\REDS\KioskEngine\Data\profile.data</strong></code></li>
+  <li>Set the time and date of the machine to a date shortly after the modified date on the profile.data (Ex if the modified data is 7/23/24 set the date to mid September 09/25/24)</li>
+</ol>

manual/troubleshooting.html

@@ -2,10 +2,82 @@
 title: Troubleshooting / Error Codes
 description: 
 published: true
-date: 2024-10-21T14:16:14.709Z
+date: 2024-10-31T16:24:32.684Z
 tags: 
 editor: ckeditor
 dateCreated: 2024-10-21T14:16:14.709Z
 -->
 
-<p>todo</p>
+<h2>Kiosk Error Screens</h2>
+<p>The basic error screens on a Redbox have different color backgrounds, indicating the problem at a basic level. Credits to @mordanthanus in the Discord for posting this info.</p>
+<ul>
+  <li><u>Black with white text</u> – Kiosk is booting or updating. Black screens automatically clear themselves when completed, usually 5-15 minutes. Watchdog must be turned on in RBD. ·</li>
+  <li><u>Orange with white text</u> – Kiosk is conducting a partial or full maintenance sync and will reboot to customer screen when complete. ·</li>
+  <li><u>Green with white text</u> – The kiosk engine reports a database access error and places kiosk into maintenance mode. SOFTFILE<i>0x errors. ·&nbsp;</i></li>
+  <li><i><u>Red with white text</u></i> – Machine error alert. Generally requires human intervention but may fix itself during an overnight reboot.</li>
+</ul>
+<p>Below are pictures of the error screens. Credits to @.jandajanda for these pics also posted in the Discord</p>
+<figure class="image image_resized" style="width:26.41%;"><img src="/red-error.jpg"></figure>
+<figure class="image image_resized" style="width:28.21%;"><img src="/orange-error.jpg"></figure>
+<figure class="image image_resized" style="width:22.69%;"><img src="/green-error.jpg"></figure>
+<figure class="image image_resized" style="width:32.4%;"><img src="/black-error.jpg"></figure>
+<h2>Kiosk Error Codes</h2>
+<p>These error codes show on screen in maintenance mode. Credits to @mordanthanus in the Discord for posting this info.</p>
+<p><code><strong>= 0073CDRR =</strong></code></p>
+<p>- MS will always dispatch these due to an EMV error.</p>
+<p><code><strong>= 0099CDRR =</strong></code></p>
+<p>- Indication that the EMV has failed or been tampered with. Plan on bringing on with you. Alert Irruptions are not field repairable.</p>
+<p><code><strong>= 0072CDRR =</strong></code></p>
+<p>- EMV disconnected. If a remote reboot doesn’t fix it, a visit is needed.</p>
+<p><code><strong>= 0096KRNL =</strong></code></p>
+<p>- Kiosk Engine has put up the maintenance view directly</p>
+<p><code><strong>= 005PMXA =</strong></code></p>
+<p>- Put away max attempts exceeded</p>
+<p><code><strong>= 0128VNDR =</strong></code></p>
+<p>- Vend door error</p>
+<p><code><strong>= INITSYNC =</strong></code></p>
+<p>- Initial Sync is currently running</p>
+<p><code><strong>= 001ISTG =</strong></code></p>
+<p>- ItemStuckInGripper returned by HAL during vend or return</p>
+<p><code><strong>= 002OBDT =</strong></code></p>
+<p>- ObstructionDetected returned by HAL during vend or return</p>
+<p><code><strong>= 003CCFA =</strong></code></p>
+<p>- CameraCaptureFailure returned by HAL during vend or return</p>
+<p><code><strong>= 004MACH =</strong></code></p>
+<p>- MachineError returned by HAL during vend</p>
+<p><code><strong>= 006MVFA =</strong></code></p>
+<p>- MoveFailure returned by HAL during vend</p>
+<p><code><strong>= 0032RSVB =</strong></code></p>
+<p>- Reservation pickup could not find the reserved barcodes in stock</p>
+<p><code><strong>= RPCSSM =</strong></code></p>
+<p>- Session closed to show maintenance during a return</p>
+<p><code><strong>= 0048PPBE =</strong></code></p>
+<p>- Preposition Picker Basket Empty during checkout</p>
+<p><code><strong>= 0064SCBE =</strong></code></p>
+<p>- Shopping Cart Basket Empty during vend</p>
+<p><code><strong>= HALSVCNR =</strong></code></p>
+<p>- HAL Services are not running.</p>
+<p><code><strong>= HALSTS-043 =</strong></code></p>
+<p>- One of the following conditions are read:&nbsp;</p>
+<p>1) Vend Door Open&nbsp;</p>
+<p>2) Gripper Obstructed (Fingers not retracted, Track not Closed, Sensors 1 or 6 on)&nbsp;</p>
+<p>3) Motion Controller Communication error (unable to communicate to Arcus/Proteus)&nbsp;</p>
+<p>4) Door sensors aren’t properly closed, or someone opened the kiosk while picker or drum were moving.</p>
+<p><code><strong>= SOFTFILE_01 =</strong></code></p>
+<p>- The kiosk engine reports a database access error and places kiosk into maintenance mode.* Try restarting the kiosk engine, if error persists, send to Level 2 for possible software support escalation.</p>
+<p><code><strong>= SOFTFILE_02 =</strong></code></p>
+<p>- The kiosk engine reports a database access error and places kiosk into maintenance mode.* SOFTFILE_02 errors should be sent directly to Software support by Level 1</p>
+<p><code><strong>= SOFTFILE_03 =</strong></code></p>
+<p>- The kiosk engine reports a database access error and places kiosk into maintenance mode. Send to level 2 for possible software support escalation.</p>
+<p><code><strong>= 0073CDRR =</strong></code></p>
+<p>- MS will always dispatch these due to an EMV error.</p>
+<p><code><strong>= 0099CDRR =</strong></code></p>
+<p>- Indication that the EMV has failed or been tampered with. Plan on bringing on with you. Alert Irruptions are not field repairable.</p>
+<p><code><strong>= CCF&nbsp;</strong></code></p>
+<p>- Camera Capture Failure.</p>
+<h2>Powering On a Redbox Kiosk Computer After a BIOS Reset</h2>
+<p>Redbox kiosk computers are configured to automatically power on when connected to a power source (autoboot). However, if the BIOS is reset—whether from a manual reset or due to a CMOS battery failure—this autoboot setting will revert to its default state and become disabled. After this, the computer will require a manual power-on each time until the autoboot setting is re-enabled in the BIOS.</p>
+<h4>Locating the Power Button on Premio Computers</h4>
+<p>On Premio computers, the power button is discreet and may not be immediately visible. It is located on the back of the unit, near the I/O panel. Look for a small button close to the I/O LEDs (typically used to indicate network or drive activity). Pressing this button will power on the computer, allowing access to the BIOS to re-enable the autoboot setting if needed.</p>
+<p>Note: Once the autoboot on power setting is re-enabled in the BIOS, the computer should resume automatic boot-up on power connection, as originally configured.</p>
+<p>&nbsp;</p>