docs: update hardware/kiosk-removal

glossary.md

@@ -2,14 +2,15 @@
 title: Terminology Glossary
 description: 
 published: true
-date: 2024-10-23T10:13:21.189Z
+date: 2024-10-24T01:49:45.020Z
 tags: 
 editor: markdown
 dateCreated: 2024-10-21T10:57:55.491Z
 ---
 
 # VMZ
-Vertical Merchandise Zone. On most units, the rotating carousel will have two posts of a noticable color (often yellow) to signify this zone. Intended for loading new discs into the unit.
+Vertical Merchandise Zone. On most units, the rotating carousel will have two posts of a noticable color (often yellow) to signify this zone. Intended for loading new discs into the unit. The VMZ was added in place of the QLM (Quick Load Module) in kiosks with an additional (8th) deck for merchandising and added a small shallow plastic bin at the bottom of the kiosk to collect disks.
+
 
 # HAL
 Hardware Abstraction Layer. In essence, a system used to interact with all of the physical hardware in the kiosk. Runs motors to turn carousel, run the picker up and down, and interfaces with all sensors inside each assembly. Also can control ventilation / air conditioning systems in some kiosks.
@@ -18,7 +19,7 @@ Hardware Abstraction Layer. In essence, a system used to interact with all of th
 Kiosk Function Check
 
 # QLM
-Unsure what this acronym means, but it appears to refer to the original method of loading/unloading Redbox kiosks back when the company was young. A door near the floor of the unit was used to load/unload discs from the unit.
+Quick Load Module. A red door located on bottom of the unit used to load/unload disks. This was later replaced with the VMZ.
 
 # Thins
 Discs that are scheduled to be removed from the kiosk. Think of it in terms of "thinning the herd"

hardware/kiosk-removal.html

@@ -2,7 +2,7 @@
 title: Kiosk Removal Tips
 description: 
 published: true
-date: 2024-10-22T04:11:25.496Z
+date: 2024-10-24T02:10:04.803Z
 tags: 
 editor: ckeditor
 dateCreated: 2024-10-21T11:40:57.586Z
@@ -51,4 +51,4 @@ dateCreated: 2024-10-21T11:40:57.586Z
 <p>Do not attempt to remove the discs at the store the kiosk is hosted at - this is likely to disrupt the store's customers or employees and could create a problem. Once you're</p>
 <h1>Air Conditioner Removal</h1>
 <p>Do not attempt to remove the A/C Unit at the store the kiosk is hosted at.</p>
-<p>todo: info (will be added 10/23/2024 at approx 2:00 PM EST)</p>
+<p>todo: info (will be added on/before 10/25/2024)</p>

manual/troubleshooting.html

@@ -2,10 +2,78 @@
 title: Troubleshooting / Error Codes
 description: 
 published: true
-date: 2024-10-21T14:16:14.709Z
+date: 2024-10-23T21:23:12.434Z
 tags: 
 editor: ckeditor
 dateCreated: 2024-10-21T14:16:14.709Z
 -->
 
-<p>todo</p>
+<h1>Kiosk Error Screens</h1>
+<p>The basic error screens on a Redbox have different color backgrounds, indicating the problem at a basic level. Credits to @mordanthanus in the Discord for posting this info.</p>
+<ul>
+  <li><u>Black with white text</u> – Kiosk is booting or updating. Black screens automatically clear themselves when completed, usually 5-15 minutes. Watchdog must be turned on in RBD. ·</li>
+  <li><u>Orange with white text</u> – Kiosk is conducting a partial or full maintenance sync and will reboot to customer screen when complete. ·</li>
+  <li><u>Green with white text</u> – The kiosk engine reports a database access error and places kiosk into maintenance mode. SOFTFILE<i>0x errors. ·&nbsp;</i></li>
+  <li><i><u>Red with white text</u></i> – Machine error alert. Generally requires human intervention but may fix itself during an overnight reboot.</li>
+</ul>
+<p>Below are pictures of the error screens. Credits to @.jandajanda for these pics also posted in the Discord</p>
+<figure class="image image_resized" style="width:26.41%;"><img src="/red-error.jpg"></figure>
+<figure class="image image_resized" style="width:28.21%;"><img src="/orange-error.jpg"></figure>
+<figure class="image image_resized" style="width:22.69%;"><img src="/green-error.jpg"></figure>
+<figure class="image image_resized" style="width:32.4%;"><img src="/black-error.jpg"></figure>
+<h1>Kiosk Error Codes</h1>
+<p>These error codes show on screen in maintenance mode. Credits to @mordanthanus in the Discord for posting this info.</p>
+<p><code><strong>= 0073CDRR =</strong></code></p>
+<p>- MS will always dispatch these due to an EMV error.</p>
+<p><code><strong>= 0099CDRR =</strong></code></p>
+<p>- Indication that the EMV has failed or been tampered with. Plan on bringing on with you. Alert Irruptions are not field repairable.</p>
+<p><code><strong>= 0072CDRR =</strong></code></p>
+<p>- EMV disconnected. If a remote reboot doesn’t fix it, a visit is needed.</p>
+<p><code><strong>= 0096KRNL =</strong></code></p>
+<p>- Kiosk Engine has put up the maintenance view directly</p>
+<p><code><strong>= 005PMXA =</strong></code></p>
+<p>- Put away max attempts exceeded</p>
+<p><code><strong>= 0128VNDR =</strong></code></p>
+<p>- Vend door error</p>
+<p><code><strong>= INITSYNC =</strong></code></p>
+<p>- Initial Sync is currently running</p>
+<p><code><strong>= 001ISTG =</strong></code></p>
+<p>- ItemStuckInGripper returned by HAL during vend or return</p>
+<p><code><strong>= 002OBDT =</strong></code></p>
+<p>- ObstructionDetected returned by HAL during vend or return</p>
+<p><code><strong>= 003CCFA =</strong></code></p>
+<p>- CameraCaptureFailure returned by HAL during vend or return</p>
+<p><code><strong>= 004MACH =</strong></code></p>
+<p>- MachineError returned by HAL during vend</p>
+<p><code><strong>= 006MVFA =</strong></code></p>
+<p>- MoveFailure returned by HAL during vend</p>
+<p><code><strong>= 0032RSVB =</strong></code></p>
+<p>- Reservation pickup could not find the reserved barcodes in stock</p>
+<p><code><strong>= RPCSSM =</strong></code></p>
+<p>- Session closed to show maintenance during a return</p>
+<p><code><strong>= 0048PPBE =</strong></code></p>
+<p>- Preposition Picker Basket Empty during checkout</p>
+<p><code><strong>= 0064SCBE =</strong></code></p>
+<p>- Shopping Cart Basket Empty during vend</p>
+<p><code><strong>= HALSVCNR =</strong></code></p>
+<p>- HAL Services are not running.</p>
+<p><code><strong>= HALSTS-043 =</strong></code></p>
+<p>- One of the following conditions are read:&nbsp;</p>
+<p>1) Vend Door Open&nbsp;</p>
+<p>2) Gripper Obstructed (Fingers not retracted, Track not Closed, Sensors 1 or 6 on)&nbsp;</p>
+<p>3) Motion Controller Communication error (unable to communicate to Arcus/Proteus)&nbsp;</p>
+<p>4) Door sensors aren’t properly closed, or someone opened the kiosk while picker or drum were moving.</p>
+<p><code><strong>= SOFTFILE_01 =</strong></code></p>
+<p>- The kiosk engine reports a database access error and places kiosk into maintenance mode.* Try restarting the kiosk engine, if error persists, send to Level 2 for possible software support escalation.</p>
+<p><code><strong>= SOFTFILE_02 =</strong></code></p>
+<p>- The kiosk engine reports a database access error and places kiosk into maintenance mode.* SOFTFILE_02 errors should be sent directly to Software support by Level 1</p>
+<p><code><strong>= SOFTFILE_03 =</strong></code></p>
+<p>- The kiosk engine reports a database access error and places kiosk into maintenance mode. Send to level 2 for possible software support escalation.</p>
+<p><code><strong>= 0073CDRR =</strong></code></p>
+<p>- MS will always dispatch these due to an EMV error.</p>
+<p><code><strong>= 0099CDRR =</strong></code></p>
+<p>- Indication that the EMV has failed or been tampered with. Plan on bringing on with you. Alert Irruptions are not field repairable.</p>
+<p><code><strong>= CCF&nbsp;</strong></code></p>
+<p>- Camera Capture Failure.</p>
+<p>&nbsp;</p>
+<p>&nbsp;</p>