docs: update hardware/kiosk-removal

hardware.md

@@ -2,7 +2,7 @@
 title: Hardware Overview
 description: 
 published: true
-date: 2024-11-10T00:15:07.954Z
+date: 2024-11-10T07:40:31.689Z
 tags: 
 editor: markdown
 dateCreated: 2024-10-21T03:34:51.578Z
@@ -54,9 +54,9 @@ The paint officially used by Redbox to refurbish kiosks is "B66R11038 DTM Acryli
   - Unknown RAM
   - 500GB HDD
 - Optiplex XE2 (2013)
-  - Unknown CPU (4th gen Intel)
+  - i3-4330
-  - Unknown RAM
+  - 4GB DDR3
-  - 500GB HDD
+  - 500GB Seagate HDD
 
 ## Lenovo
 - ThinkCentre M91p USFF (2011)

hardware/kiosk-removal.html

@@ -2,7 +2,7 @@
 title: Kiosk Removal Tips
 description: 
 published: true
-date: 2024-10-24T02:10:04.803Z
+date: 2024-11-10T08:35:55.588Z
 tags: 
 editor: ckeditor
 dateCreated: 2024-10-21T11:40:57.586Z
@@ -15,11 +15,9 @@ dateCreated: 2024-10-21T11:40:57.586Z
 <p>Ensure any tools your using can at least support 800 pounds before moving anything - the more, the better. High rated dollies may be easier to move a machine with as many have additional sets of wheels you can deploy to roll heavy loads on.&nbsp;</p>
 <h1>Recommended Tools</h1>
 <ul>
-  <li>14 mm socket and ratchet (thinner is better) or wrench for removing the nuts from the outdoor kiosk retaining bars.</li>
+  <li>Socket set +extender (socket size varies, needs confirmation)</li>
-  <li>¾" socket ratchet for removing the nuts from some of the outdoor signs</li>
-  <li>Extender for bolts that might need more force</li>
   <li>WD40 or some other solution to loosen rusted bolts</li>
-  <li>Angle grinder with a cut off disk</li>
+  <li>Sawzall or Angle grinder with a cut off disk for rusted bolts</li>
   <li>Appliance dolly rated for at least 800 lbs</li>
   <li>Philips head screwdriver for adjusting kiosk feet</li>
   <li>DiCs or diagonal cutting pliers for cutting the power on outdoor kiosks</li>

kioskengine/field-maintenance.html

@@ -2,21 +2,37 @@
 title: Field Maintenance
 description: 
 published: true
-date: 2024-10-21T17:13:05.834Z
+date: 2024-11-10T08:27:51.761Z
 tags: 
-editor: ckeditor
+editor: code
 dateCreated: 2024-10-21T11:12:53.076Z
 -->
 
-<p>The Field Maintenance Application contains various tools to assist field techs in servicing kiosks.&nbsp;</p>
+<p>The Field Maintenance Application contains various tools for servicing kiosks.&nbsp;</p>
-<p>The field maintenance application provides a safety tip unique to each week of the year. Every safety tip is hard coded into the Kiosk Engine and will display the same thing on every kiosk.</p>
 <figure class="image image_resized" style="width:44.97%;"><img src="/kioskengine/fmscreen.png">
-  <figcaption>An example of the Field Maintenance Application</figcaption>
+  <figcaption>An example of the Field Maintenance Application after a login</figcaption>
 </figure>
+<h1>Modifying Kiosk to Allow Field Maintenance</h1>
+<p>The field maintenance screen sits behind a authentication screen that, unlike the Redbox Desktop, verifies credentials with redbox servers (which are no longer online). To get around this, @viper33802/@loki patched the DLL that has todo with the authentication. The steps are as follows:</p>
+<ol>
+  <li>(<a href="https://discord.com/channels/1292310422749319209/1294293050553667594/1297504758348648479">Download the patched DLL (Discord message link)</a>)</li>
+  <li>Place this file in “C:\Program Files\Redbox\REDS\Kiosk Engine\bin”</li>
+  <li>Make a copy of your original DLL (ie, add “.backup” to the end of the filename)</li>
+  <li>Remove the “.patched” from the file name. It should now read “Redbox.Rental.Services.dll”</li>
+  <li>Open the registry by hitting Win+R and typing “regedit”. Then click run.</li>
+  <li>Navigate to the right directory using the left pane “HKEY_LOCAL_MACHINE\SOFTWARE\Redbox\REDS\KioskEngine\Store” making sure to click the store directory</li>
+  <li>In the right pane, locate a variable called “StandAlone” (if one does not exist, create one by right clicking and making a new string variable) and setting the value to “true"</li>
+  <li>Reboot your machine</li>
+  <li>Using the previously mentioned instructions to access the <a href="https://redbox.wiki/en/kioskengine">Field Management login page </a>, type in any value for the username and password and click login</li>
+  <li>SUCCESS! You should now be logged into the Field Maintenance Menu</li>
+</ol>
+<p>&nbsp;</p>
+<p>There is an alternative bypass linked<a href="https://discord.com/channels/1292310422749319209/1294293050553667594/1301168009989062756">here</a> which uses a patched fm.bundle file to bypass the login screen entirely. Instructions are included in the discord message.</p>
 <h1>Safety Tips</h1>
 <figure class="image image_resized image-style-align-right" style="width:38.04%;"><img src="/kioskengine/fmscreen-tip.png">
   <figcaption>An example of a Safety Tip being displayed</figcaption>
 </figure>
+<p>The field maintenance application provides a safety tip unique to each week of the year. Every safety tip is hard coded into the Kiosk Engine and will display the same thing on every kiosk.</p>
 <p>These are shown when the FMA is opened, based on the current week number. These have been copied verbatim from the Redbox kiosk software. Some contain typos which remain here as-is for accuracy and historical purposes.</p>
 <ol>
   <li>Stay dry in cold weather. It prevents hypothermia.</li>
@@ -72,17 +88,3 @@ dateCreated: 2024-10-21T11:12:53.076Z
   <li>Pay attention to walking surfaces in wet, rainy and snowy weather to avoid a fall.</li>
   <li>Healthy eating helps you work better. &nbsp;Pack some healthy snacks for your breaks.</li>
 </ol>
-<h1>Modifying Kiosk to Allow Field Maintenance</h1>
-<p>The field maintenance screen sits behind a authentication screen that, unlike the Redbox Desktop, verifies credentials with redbox servers (which are no longer online). To get around this, @viper33802/@loki patched the DLL that has todo with the authentication. The steps are as follows:</p>
-<ol>
-  <li>Download the patched DLL from the discord (use the search feature to find the PATCHED dll)</li>
-  <li>Place this file in “C:\Program Files\Redbox\REDS\Kiosk Engine\bin”</li>
-  <li>Make a copy of your original DLL (ie, add “.backup” to the end of the filename)</li>
-  <li>Remove the “.patched” from the file name. It should now read “Redbox.Rental.Services.dll”</li>
-  <li>Open the registry by hitting Win+R and typing “regedit”. Then click run.</li>
-  <li>Navigate to the right directory using the left pane “HKEY_LOCAL_MACHINE\SOFTWARE\Redbox\REDS\KioskEngine\Store” making sure to click the store directory</li>
-  <li>In the right pane, locate a variable called “StandAlone” (if one does not exist, create one by right clicking and making a new string variable) and setting the value to “true"</li>
-  <li>Reboot your machine</li>
-  <li>Using the previously mentioned instructions to access the <a href="https://redbox.wiki/en/kioskengine">Field Management login page </a>, type in any value for the username and password and click login</li>
-  <li>SUCCESS! You should now be logged into the Field Maintenance Menu</li>
-</ol>

kioskengine/redbox-desktop.html

@@ -2,18 +2,23 @@
 title: Redbox Desktop
 description: 
 published: true
-date: 2024-10-22T11:41:18.004Z
+date: 2024-11-10T08:21:26.005Z
 tags: 
 editor: ckeditor
 dateCreated: 2024-10-21T11:18:56.496Z
 -->
 
-<p><strong>Redbox Desktop</strong> is an application accessible via a keyboard combination or by pressing the “Control Panel Log In” button from the <a href="/kioskengine/field-maintenance">Field Maintenance Application</a>.&nbsp;</p>
+<p><strong>Redbox Desktop</strong> is a servicing application accessible via a keyboard combination or by pressing the “Control Panel Log In” button from the <a href="/kioskengine/field-maintenance">Field Maintenance Application</a>.&nbsp;</p>
-<p>This is an advanced admin panel containing low level access to the OS, including an Admin command prompt, File Explorer, various hardware and administrative software tools, as well as the ability to stop/start most processes on the machine.</p>
+<p>This application provides four categories of tools organized as: Kiosk, File System, Computer, and Setup. A list of all utilities is pictured below.</p>
+<figure class="image image_resized" style="width:52.15%;"><img src="/kioskengine/rbdesktop.png">
+  <figcaption>Redbox Desktop after a user has signed in</figcaption>
+</figure>
 <h1>Login Process</h1>
-<p>To access the login screen, press <code>CTRL+ALT+ENTER</code>. You can do this from almost anywhere on the kiosk, including when error messages are on screen. You should see “Please wait…” appear before the login screen appears. Note that this will fail if the kiosk is still booting up.</p>
+<p>To access the login screen, press <code>CTRL+ALT+ENTER</code> using a keyboard plugged into the computer inside the kiosk.&nbsp;<br>&nbsp;</p>
-<p>On machines that are Offline (all kiosks are), the login screen for the desktop (titled “Redbox Control Panel Login” will accept any credentials. No modifications are required.&nbsp;</p>
+<p>This key combination works from almost anywhere on the kiosk, including when error messages are on screen. You should see “Please wait…” appear before the login screen appears. Note that this will fail if the kiosk is still booting up.</p>
-<p>This appears to be an intentional backdoor in the software to allow easy maintenance operations on the kiosk, even if the kiosk doesn't have an active connection to Redbox's services.</p>
+<p>On machines that are Offline (all kiosks are), the login screen for Redbox Desktop will accept any credentials with no modification required. This appears to be an intentional backdoor in the software to allow easy maintenance operations on the kiosk, even if the kiosk doesn't have an active connection to Redbox's services.</p>
-<h1>Images</h1>
+<h1>Other Images</h1>
-<figure class="image image_resized" style="width:53.72%;"><img src="/kioskengine/rbdesktop.png"></figure>
+<figure class="image image_resized" style="width:53.72%;"><img src="/kioskengine/rbdesktop-login.png">
-<figure class="image image_resized" style="width:53.72%;"><img src="/kioskengine/rbdesktop-login.png"></figure>
+  <figcaption>A picture of the login screen after using the key combination</figcaption>
+</figure>
+<p>&nbsp;</p>

manual/troubleshooting.html

@@ -2,25 +2,26 @@
 title: Troubleshooting / Error Codes
 description: 
 published: true
-date: 2024-10-31T16:24:32.684Z
+date: 2024-11-10T08:04:53.141Z
 tags: 
-editor: ckeditor
+editor: code
 dateCreated: 2024-10-21T14:16:14.709Z
 -->
 
 <h2>Kiosk Error Screens</h2>
 <p>The basic error screens on a Redbox have different color backgrounds, indicating the problem at a basic level. Credits to @mordanthanus in the Discord for posting this info.</p>
 <ul>
-  <li><u>Black with white text</u> – Kiosk is booting or updating. Black screens automatically clear themselves when completed, usually 5-15 minutes. Watchdog must be turned on in RBD. ·</li>
+  <li><u>Black with white text</u> – Kiosk is booting or updating. Black screens automatically clear themselves when completed, usually 5-15 minutes. Watchdog must be turned on for this screen to disappear. Watchdog can be turned on or off through the Redbox Desktop.&nbsp;</li>
-  <li><u>Orange with white text</u> – Kiosk is conducting a partial or full maintenance sync and will reboot to customer screen when complete. ·</li>
+  <li><u>Red with white text</u> – Machine error alert. Check error codes further down on the page. Generally requires human intervention but may fix itself during an overnight reboot.</li>
-  <li><u>Green with white text</u> – The kiosk engine reports a database access error and places kiosk into maintenance mode. SOFTFILE<i>0x errors. ·&nbsp;</i></li>
+  <li><u>Orange with white text</u> – Kiosk is conducting a partial or full maintenance sync and will reboot to customer screen when complete.</li>
-  <li><i><u>Red with white text</u></i> – Machine error alert. Generally requires human intervention but may fix itself during an overnight reboot.</li>
+  <li><u>Green with white text</u> – The kiosk engine reports a database access error and places kiosk into maintenance mode. SOFTFILE<i>0x errors.&nbsp;</i></li>
+  
 </ul>
 <p>Below are pictures of the error screens. Credits to @.jandajanda for these pics also posted in the Discord</p>
+<figure class="image image_resized" style="width:32.4%;"><img src="/black-error.jpg"></figure>
 <figure class="image image_resized" style="width:26.41%;"><img src="/red-error.jpg"></figure>
 <figure class="image image_resized" style="width:28.21%;"><img src="/orange-error.jpg"></figure>
 <figure class="image image_resized" style="width:22.69%;"><img src="/green-error.jpg"></figure>
-<figure class="image image_resized" style="width:32.4%;"><img src="/black-error.jpg"></figure>
 <h2>Kiosk Error Codes</h2>
 <p>These error codes show on screen in maintenance mode. Credits to @mordanthanus in the Discord for posting this info.</p>
 <p><code><strong>= 0073CDRR =</strong></code></p>
@@ -59,10 +60,10 @@ dateCreated: 2024-10-21T14:16:14.709Z
 <p>- HAL Services are not running.</p>
 <p><code><strong>= HALSTS-043 =</strong></code></p>
 <p>- One of the following conditions are read:&nbsp;</p>
-<p>1) Vend Door Open&nbsp;</p>
+<p>1) The Door is open and the two door sensors (switches) are not pressed in. &nbsp;</p>
 <p>2) Gripper Obstructed (Fingers not retracted, Track not Closed, Sensors 1 or 6 on)&nbsp;</p>
 <p>3) Motion Controller Communication error (unable to communicate to Arcus/Proteus)&nbsp;</p>
-<p>4) Door sensors aren’t properly closed, or someone opened the kiosk while picker or drum were moving.</p>
+<p></p>
 <p><code><strong>= SOFTFILE_01 =</strong></code></p>
 <p>- The kiosk engine reports a database access error and places kiosk into maintenance mode.* Try restarting the kiosk engine, if error persists, send to Level 2 for possible software support escalation.</p>
 <p><code><strong>= SOFTFILE_02 =</strong></code></p>
@@ -77,7 +78,7 @@ dateCreated: 2024-10-21T14:16:14.709Z
 <p>- Camera Capture Failure.</p>
 <h2>Powering On a Redbox Kiosk Computer After a BIOS Reset</h2>
 <p>Redbox kiosk computers are configured to automatically power on when connected to a power source (autoboot). However, if the BIOS is reset—whether from a manual reset or due to a CMOS battery failure—this autoboot setting will revert to its default state and become disabled. After this, the computer will require a manual power-on each time until the autoboot setting is re-enabled in the BIOS.</p>
-<h4>Locating the Power Button on Premio Computers</h4>
+<h2>Locating the Power Button on Premio Computers</h2>
 <p>On Premio computers, the power button is discreet and may not be immediately visible. It is located on the back of the unit, near the I/O panel. Look for a small button close to the I/O LEDs (typically used to indicate network or drive activity). Pressing this button will power on the computer, allowing access to the BIOS to re-enable the autoboot setting if needed.</p>
 <p>Note: Once the autoboot on power setting is re-enabled in the BIOS, the computer should resume automatic boot-up on power connection, as originally configured.</p>
 <p>&nbsp;</p>