The basic error screens on a Redbox have different color backgrounds, indicating the problem at a basic level. Credits to @mordanthanus in the Discord for posting this info.
Below are pictures of the error screens. Credits to @.jandajanda for these pics also posted in the Discord
These error codes show on screen in maintenance mode. Credits to @mordanthanus in the Discord for posting this info.
= 0073CDRR =
- MS will always dispatch these due to an EMV error.
= 0099CDRR =
- Indication that the EMV has failed or been tampered with. Plan on bringing on with you. Alert Irruptions are not field repairable.
= 0072CDRR =
- EMV disconnected. If a remote reboot doesn’t fix it, a visit is needed.
= 0096KRNL =
- Kiosk Engine has put up the maintenance view directly
= 005PMXA =
- Put away max attempts exceeded
= 0128VNDR =
- Vend door error
= INITSYNC =
- Initial Sync is currently running
= 001ISTG =
- ItemStuckInGripper returned by HAL during vend or return
= 002OBDT =
- ObstructionDetected returned by HAL during vend or return
= 003CCFA =
- CameraCaptureFailure returned by HAL during vend or return
= 004MACH =
- MachineError returned by HAL during vend
= 006MVFA =
- MoveFailure returned by HAL during vend
= 0032RSVB =
- Reservation pickup could not find the reserved barcodes in stock
= RPCSSM =
- Session closed to show maintenance during a return
= 0048PPBE =
- Preposition Picker Basket Empty during checkout
= 0064SCBE =
- Shopping Cart Basket Empty during vend
= HALSVCNR =
- HAL Services are not running.
= HALSTS-043 =
- One of the following conditions are read:
1) The Door is open and the two door sensors (switches) are not pressed in.
2) Gripper Obstructed (Fingers not retracted, Track not Closed, Sensors 1 or 6 on)
3) Motion Controller Communication error (unable to communicate to Arcus/Proteus)
4) Door sensors aren’t properly closed, or someone opened the kiosk while picker or drum were moving.
= SOFTFILE_01 =
- The kiosk engine reports a database access error and places kiosk into maintenance mode.* Try restarting the kiosk engine, if error persists, send to Level 2 for possible software support escalation.
= SOFTFILE_02 =
- The kiosk engine reports a database access error and places kiosk into maintenance mode.* SOFTFILE_02 errors should be sent directly to Software support by Level 1
= SOFTFILE_03 =
- The kiosk engine reports a database access error and places kiosk into maintenance mode. Send to level 2 for possible software support escalation.
= 0073CDRR =
- MS will always dispatch these due to an EMV error.
= 0099CDRR =
- Indication that the EMV has failed or been tampered with. Plan on bringing on with you. Alert Irruptions are not field repairable.
= CCF
- Camera Capture Failure.
Redbox kiosk computers are configured to automatically power on when connected to a power source (autoboot). However, if the BIOS is reset—whether from a manual reset or due to a CMOS battery failure—this autoboot setting will revert to its default state and become disabled. After this, the computer will require a manual power-on each time until the autoboot setting is re-enabled in the BIOS.
On Premio computers, the power button is discreet and may not be immediately visible. It is located on the back of the unit, near the I/O panel. Look for a small button close to the I/O LEDs (typically used to indicate network or drive activity). Pressing this button will power on the computer, allowing access to the BIOS to re-enable the autoboot setting if needed.
Note: Once the autoboot on power setting is re-enabled in the BIOS, the computer should resume automatic boot-up on power connection, as originally configured.