unRedbox-Wiki/manual/troubleshooting.html

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title: Troubleshooting / Error Codes
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date: 2024-12-01T23:48:59.360Z
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editor: ckeditor
dateCreated: 2024-10-21T14:16:14.709Z
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<h2>Kiosk Error Screens</h2>
<p>The basic error screens on a Redbox have different color backgrounds, indicating the problem at a basic level. Credits to @mordanthanus in the Discord for posting this info.</p>
<ul>
  <li><u>Black with white text</u> – Kiosk is booting or updating. Black screens automatically clear themselves when completed, usually 5-15 minutes. Watchdog must be turned on for this screen to disappear. Watchdog can be turned on or off through the Redbox Desktop.</li>
  <li><u>Red with white text</u> – Machine error alert. Check error codes further down on the page. Generally requires human intervention but may fix itself during an overnight reboot.</li>
  <li><u>Orange with white text</u> – Kiosk is conducting a partial or full maintenance sync and will reboot to customer screen when complete.</li>
  <li><u>Green with white text</u> – The kiosk engine reports a database access error and places kiosk into maintenance mode. SOFTFILE<i>0x errors.&nbsp;</i></li>
</ul>
<p>Below are pictures of the error screens. Credits to @.jandajanda for these pics also posted in the Discord</p>
<figure class="image image_resized" style="width:32.4%;"><img src="/black-error.jpg"></figure>
<figure class="image image_resized" style="width:26.41%;"><img src="/red-error.jpg"></figure>
<figure class="image image_resized" style="width:28.21%;"><img src="/orange-error.jpg"></figure>
<figure class="image image_resized" style="width:22.69%;"><img src="/green-error.jpg"></figure>
<h2>Kiosk Error Codes</h2>
<p>These error codes show on screen in maintenance mode. Credits to @mordanthanus in the Discord for posting this info.</p>
<p><code><strong>= 0073CDRR =</strong></code></p>
<p>- MS will always dispatch these due to an EMV error.</p>
<p><code><strong>= 0099CDRR =</strong></code></p>
<p>- Indication that the EMV has failed or been tampered with. Plan on bringing one with you. Alert Irruptions are not field repairable.</p>
<p><code><strong>= 0072CDRR =</strong></code></p>
<p>- EMV disconnected. If a remote reboot doesn’t fix it, a visit is needed.</p>
<p><code><strong>= 0096KRNL =</strong></code></p>
<p>- Kiosk Engine has put up the maintenance view directly</p>
<p><code><strong>= 005PMXA =</strong></code></p>
<p>- Put away max attempts exceeded</p>
<p><code><strong>= 0128VNDR =</strong></code></p>
<p>- Vend door error</p>
<p><code><strong>= INITSYNC =</strong></code></p>
<p>- Initial Sync is currently running</p>
<p><code><strong>= 001ISTG =</strong></code></p>
<p>- ItemStuckInGripper returned by HAL during vend or return</p>
<p><code><strong>= 002OBDT =</strong></code></p>
<p>- ObstructionDetected returned by HAL during vend or return</p>
<p><code><strong>= 003CCFA =</strong></code></p>
<p>- CameraCaptureFailure returned by HAL during vend or return</p>
<p><code><strong>= 004MACH =</strong></code></p>
<p>- MachineError returned by HAL during vend</p>
<p><code><strong>= 006MVFA =</strong></code></p>
<p>- MoveFailure returned by HAL during vend</p>
<p><code><strong>= 0032RSVB =</strong></code></p>
<p>- Reservation pickup could not find the reserved barcodes in stock</p>
<p><code><strong>= RPCSSM =</strong></code></p>
<p>- Session closed to show maintenance during a return</p>
<p><code><strong>= 0048PPBE =</strong></code></p>
<p>- Preposition Picker Basket Empty during checkout</p>
<p><code><strong>= 0064SCBE =</strong></code></p>
<p>- Shopping Cart Basket Empty during vend</p>
<p><code><strong>= HALSVCNR =</strong></code></p>
<p>- HAL Services are not running.</p>
<p><code><strong>= HALSTS-043 =</strong></code></p>
<p>- One of the following conditions are met:&nbsp;</p>
<p>1) The Door is open and the two door sensors (switches) are not pressed in. &nbsp;</p>
<p>2) Gripper Obstructed (Fingers not retracted, Track not Closed, Sensors 1 or 6 on)&nbsp;</p>
<p>3) Motion Controller Communication error (unable to communicate to Arcus/Proteus)&nbsp;</p>
<p>4) Door sensors aren’t properly closed, or someone opened the kiosk while the picker or drum was moving.</p>
<p><code><strong>= SOFTFILE_01 =</strong></code></p>
<p>- The kiosk engine reports a database access error and places the kiosk into maintenance mode.* Try restarting the kiosk engine; if the error persists, send it to Level 2 for possible software support escalation.</p>
<p><code><strong>= SOFTFILE_02 =</strong></code></p>
<p>- The kiosk engine reports a database access error and places the kiosk into maintenance mode.* SOFTFILE_02 errors should be sent directly to Software support by Level 1</p>
<p><code><strong>= SOFTFILE_03 =</strong></code></p>
<p>- The kiosk engine reports a database access error and places the kiosk into maintenance mode. Send to level 2 for possible software support escalation.</p>
<p><code><strong>= 0073CDRR =</strong></code></p>
<p>- MS will always dispatch these due to an EMV error.</p>
<p><code><strong>= 0099CDRR =</strong></code></p>
<p>- Indication that the EMV has failed or been tampered with. Plan on bringing on with you. Alert Irruptions are not field repairable.</p>
<p><code><strong>= CCF&nbsp;</strong></code></p>
<p>- Camera Capture Failure.</p>
<h2>Powering On a Redbox Kiosk Computer After a BIOS Reset</h2>
<p>Redbox kiosk computers are configured to automatically power on when connected to a power source (autoboot). However, if the BIOS is reset—whether from a manual reset or due to a CMOS battery failure—this autoboot setting will revert to its default state and become disabled. After this, the computer will require a manual power-on each time until the autoboot setting is re-enabled in the BIOS.</p>
<h2>Locating the Power Button on Premio Computers</h2>
<p>On Premio computers, the power button is discreet and may not be immediately visible. It is located on the back of the unit, near the I/O panel. Look for a small button close to the I/O LEDs (typically used to indicate network or drive activity). Pressing this button will power on the computer, allowing access to the BIOS to re-enable the autoboot setting if needed.</p>
<p>Note: Once the autoboot on power setting is re-enabled in the BIOS, the computer should resume automatic boot-up on power connection, as originally configured.</p>
<p>&nbsp;</p>