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docs: update manual/troubleshooting

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.eggman 2024-11-10 08:02:59 +00:00 committed by Redbox Wiki
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manual/troubleshooting.html
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title: Troubleshooting / Error Codes title: Troubleshooting / Error Codes
description: description:
published: true published: true
date: 2024-11-10T07:55:52.973Z date: 2024-11-10T08:02:58.175Z
tags: tags:
editor: code editor: code
dateCreated: 2024-10-21T14:16:14.709Z dateCreated: 2024-10-21T14:16:14.709Z
@ -59,10 +59,10 @@ dateCreated: 2024-10-21T14:16:14.709Z
<p>- HAL Services are not running.</p> <p>- HAL Services are not running.</p>
<p><code><strong>= HALSTS-043 =</strong></code></p> <p><code><strong>= HALSTS-043 =</strong></code></p>
<p>- One of the following conditions are read:&nbsp;</p> <p>- One of the following conditions are read:&nbsp;</p>
<p>1) Vend Door Open&nbsp;</p> <p>1) The Door is open and the two door sensors (switches) are not pressed in. &nbsp;</p>
<p>2) Gripper Obstructed (Fingers not retracted, Track not Closed, Sensors 1 or 6 on)&nbsp;</p> <p>2) Gripper Obstructed (Fingers not retracted, Track not Closed, Sensors 1 or 6 on)&nbsp;</p>
<p>3) Motion Controller Communication error (unable to communicate to Arcus/Proteus)&nbsp;</p> <p>3) Motion Controller Communication error (unable to communicate to Arcus/Proteus)&nbsp;</p>
<p>4) Door sensors aren’t properly closed, or someone opened the kiosk while picker or drum were moving.</p> <p></p>
<p><code><strong>= SOFTFILE_01 =</strong></code></p> <p><code><strong>= SOFTFILE_01 =</strong></code></p>
<p>- The kiosk engine reports a database access error and places kiosk into maintenance mode.* Try restarting the kiosk engine, if error persists, send to Level 2 for possible software support escalation.</p> <p>- The kiosk engine reports a database access error and places kiosk into maintenance mode.* Try restarting the kiosk engine, if error persists, send to Level 2 for possible software support escalation.</p>
<p><code><strong>= SOFTFILE_02 =</strong></code></p> <p><code><strong>= SOFTFILE_02 =</strong></code></p>