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docs: update manual/troubleshooting

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dogman15 2024-12-01 23:49:00 +00:00 committed by Redbox Wiki
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manual/troubleshooting.html
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@ -2,7 +2,7 @@
title: Troubleshooting / Error Codes
description:
published: true
date: 2024-11-10T18:39:19.791Z
date: 2024-12-01T23:48:59.360Z
tags:
editor: ckeditor
dateCreated: 2024-10-21T14:16:14.709Z
@ -26,7 +26,7 @@ dateCreated: 2024-10-21T14:16:14.709Z
<p><code><strong>= 0073CDRR =</strong></code></p>
<p>- MS will always dispatch these due to an EMV error.</p>
<p><code><strong>= 0099CDRR =</strong></code></p>
<p>- Indication that the EMV has failed or been tampered with. Plan on bringing on with you. Alert Irruptions are not field repairable.</p>
<p>- Indication that the EMV has failed or been tampered with. Plan on bringing one with you. Alert Irruptions are not field repairable.</p>
<p><code><strong>= 0072CDRR =</strong></code></p>
<p>- EMV disconnected. If a remote reboot doesn’t fix it, a visit is needed.</p>
<p><code><strong>= 0096KRNL =</strong></code></p>
@ -58,17 +58,17 @@ dateCreated: 2024-10-21T14:16:14.709Z
<p><code><strong>= HALSVCNR =</strong></code></p>
<p>- HAL Services are not running.</p>
<p><code><strong>= HALSTS-043 =</strong></code></p>
<p>- One of the following conditions are read:&nbsp;</p>
<p>- One of the following conditions are met:&nbsp;</p>
<p>1) The Door is open and the two door sensors (switches) are not pressed in. &nbsp;</p>
<p>2) Gripper Obstructed (Fingers not retracted, Track not Closed, Sensors 1 or 6 on)&nbsp;</p>
<p>3) Motion Controller Communication error (unable to communicate to Arcus/Proteus)&nbsp;</p>
<p>4) Door sensors aren’t properly closed, or someone opened the kiosk while picker or drum were moving.</p>
<p>4) Door sensors aren’t properly closed, or someone opened the kiosk while the picker or drum was moving.</p>
<p><code><strong>= SOFTFILE_01 =</strong></code></p>
<p>- The kiosk engine reports a database access error and places kiosk into maintenance mode.* Try restarting the kiosk engine, if error persists, send to Level 2 for possible software support escalation.</p>
<p>- The kiosk engine reports a database access error and places the kiosk into maintenance mode.* Try restarting the kiosk engine; if the error persists, send it to Level 2 for possible software support escalation.</p>
<p><code><strong>= SOFTFILE_02 =</strong></code></p>
<p>- The kiosk engine reports a database access error and places kiosk into maintenance mode.* SOFTFILE_02 errors should be sent directly to Software support by Level 1</p>
<p>- The kiosk engine reports a database access error and places the kiosk into maintenance mode.* SOFTFILE_02 errors should be sent directly to Software support by Level 1</p>
<p><code><strong>= SOFTFILE_03 =</strong></code></p>
<p>- The kiosk engine reports a database access error and places kiosk into maintenance mode. Send to level 2 for possible software support escalation.</p>
<p>- The kiosk engine reports a database access error and places the kiosk into maintenance mode. Send to level 2 for possible software support escalation.</p>
<p><code><strong>= 0073CDRR =</strong></code></p>
<p>- MS will always dispatch these due to an EMV error.</p>
<p><code><strong>= 0099CDRR =</strong></code></p>